5 stars to Fredy for his awesome customer service during a jammed packed day
Your service at SM Ford is 1000 times better than Tuttle Ford in San Juan
I would, and did drive 4x the distance for the better service yesterday
12/29/2022
Marie B. VERIFIED CUSTOMER
Jonathan was very professional, and so helpful!! I also appreciate that he had my brakes checked and gave me an honest assessment of my brakes, and that I didn’t quite need new ones yet. I would definitely come back to Santa Margarita Ford for service based on his good service!
12/29/2022
Ronald W. VERIFIED CUSTOMER
She did a good job. And got the car back on time
12/29/2022
Scott D. VERIFIED CUSTOMER
Great experience. My service advisor was knowledgeable, professional and made me feel he cared that I chose to do business with this dealership. I was impressed.
12/29/2022
Todd M. VERIFIED CUSTOMER
Excellent service. Migiel deserves a raise.
12/29/2022
Nick K. VERIFIED CUSTOMER
Well Done!
12/28/2022
Willie S. VERIFIED CUSTOMER
Clare is very good at her job. She was very communicative with me during the repair process. She assured me she would push for a fast turn around time and she did just that. Very pleased with her.
12/28/2022
Ryan J. VERIFIED CUSTOMER
Gina and Salvador provided the best customer service I have ever received from a dealership. No doubt we will return for all of our service needs!
12/28/2022
Tony M. VERIFIED CUSTOMER
Miguel,
Is professional, thorough, and always pleasant to work with. I live in Laguna Niguel, but I drive to your dealership because of the excellent service provided by Miguel and the team.
12/28/2022
Jim R. VERIFIED CUSTOMER
Freddy is the best!
12/28/2022
Victor N. VERIFIED CUSTOMER
Unfortunately I was asked to come in to have an oxygen sensor changed but the sensor had been returned. When I scheduled the appointment I was assured the sensor was in stock, it wasn’t. Also, the issue with my suspension is still apparent and the tech could not hear it.
I will need to come back next month for the transmission issue and hope the experience is better.
As a final note, my truck was not washed after the service either.
12/27/2022
Matthew S. VERIFIED CUSTOMER
Great job. In and out fast
12/27/2022
Beverly R. VERIFIED CUSTOMER
Excellent service
12/27/2022
Susan K. VERIFIED CUSTOMER
Clare, greeted me immediately when I arrived. The service advisor I was booked with was assisting another client. I appreciate her help and that I didn’t have to wait. She kept me informed on the status of my service through the day and my car was finished as promised, thank you!
12/27/2022
Gordon H. VERIFIED CUSTOMER
MIGUEL GOT ME THROUGH THE ISSUES WITH MY CAR. HIS HELP GIT ME BACK ON THE ROAD QUICKLY.
12/26/2022
Colleen B. VERIFIED CUSTOMER
Claire is amazing! She has taken such good care of me and my car over the past year!