Kaila was great to deal with. She kept me updated on the status of my car.
10/14/2022
ANTHONY R. VERIFIED CUSTOMER
Thanks for your assistance Carlos.
10/13/2022
Michael W. VERIFIED CUSTOMER
Sydney Watson was kind. My problem with the service is that I brought my vehicle in due to a few recall. When asked if I had some problems with the carni mentioned a check engine light and a epsight on my dash. A 21 point check was mentioned and I was under the impression that was routing as Brandon Honda does similar service at no additional charge when taken for oil changes. Absolutely no charge was mentioned!!! When my vehicle was picked up I was shocked when in charged around $200 for a service when all I wanted was the recall to be taken care of. I FEEL I WAS 100% ROBBED!!! I was not in the mood to argue so I paid and get along my way. I plan on taking this to your corporate office on this issue. You may contact me if you want to take care of this in house before I take thus next step. ****-****-xxxx. Michael W
10/13/2022
Misael T. VERIFIED CUSTOMER
I appreciate the video and the multi point inspection- I did not receive the print out for the 4 wheel alignment-
10/13/2022
Seif K. VERIFIED CUSTOMER
Great service and excellent help at front with Sydney, she is very welcoming, helpful and she truly care about the customer, thank you so much !!
10/13/2022
Amalia D. VERIFIED CUSTOMER
Great customer service. Kayla was very helpful. Thank you
10/13/2022
Greg S. VERIFIED CUSTOMER
Kaila is an asset to VW. It is not often you leave any type of service business and say “wow that service was great, I wish all my interactions could be like that.”
Kaila was professional, informative and cared about making sure my experience went well.
I was going to ask her to apply for a position with my company but whenever I bring my cars into VW I want Kaila to help me.
10/13/2022
Patti C. VERIFIED CUSTOMER
She was great. My whole experience was excellent.
10/12/2022
Ashley T. VERIFIED CUSTOMER
The mechanic didn't do what I asked him to do and charged me for doing things that I didn't ask him to do. I will not be going back.
10/12/2022
Shandea S. VERIFIED CUSTOMER
Love service
10/12/2022
Zachary H. VERIFIED CUSTOMER
Kaila was personable and enjoyable. No problems to report here.
10/11/2022
Christine W. VERIFIED CUSTOMER
Kaila was exceptional!
10/11/2022
Joyce C. VERIFIED CUSTOMER
Very pleasant man.
10/11/2022
Anthony M. VERIFIED CUSTOMER
Great prompt service and comfortable waiting area. I’m new to Tampa and I am happy to have found my go-to Volkswagen dealership at VW Brandon
10/11/2022
PABLO D. VERIFIED CUSTOMER
Thank you for following up.
PABLO D
10/11/2022
Gina G. VERIFIED CUSTOMER
Thank you for your help today!
10/10/2022
Marcus P. VERIFIED CUSTOMER
Staff was rude and when I checked out remained on the phone and didn’t review the details of the appointment.
I pay for the service plan that was offered at service I wanted to ask what it covered since I need a coolant flush.
Since purchase of two vehicles from this dealership we have had nothing but subpar and poor
10/10/2022
Branimir M. VERIFIED CUSTOMER
Everything was excellent except they forgot to wash car after service
10/9/2022
Yanny C. VERIFIED CUSTOMER
Awesome service! Very Professional. I recommend Carlos Melendez to anyone, 5 star service.
10/8/2022
Elizabeth C. VERIFIED CUSTOMER
Carlos was great. He took care of everything gorvus when checking in and took care of our light in the car immediately when we shared we had trouble with it. He provided an Uber for us and made our experience stress free. He us wonderful with customers! Thank you Carlos!