Kaila is a rockstar! She kept me informed and made sure my car was all taken care of. Great job and thank you!
5/26/2022
Mary L. VERIFIED CUSTOMER
She’s awesome!
5/26/2022
Carlos C. VERIFIED CUSTOMER
Rolando Malave was very professional took care of my car in a timely manner and answered all my questions I would highly recommend this dealership to anyone who is interested in purchasing a car
5/26/2022
Mario B. VERIFIED CUSTOMER
Very Professional
5/25/2022
Francisco P. VERIFIED CUSTOMER
200% Gracias
5/24/2022
Diana C. VERIFIED CUSTOMER
Carlos Menderez is awesome! i keep coming back .
I would and send people to you
Thank you
5/24/2022
Alexandra M. VERIFIED CUSTOMER
Kaila was great and extremely helpful!
5/23/2022
Kelly T. VERIFIED CUSTOMER
No answer as to when the vehicle would be ready. Multiple Voicemails and no returns over the weekend
5/23/2022
Mitchel B. VERIFIED CUSTOMER
Thank you Kaila for making this experience personal.
Mitchel
5/23/2022
Juan G. VERIFIED CUSTOMER
carlos was an awesome service agent
5/23/2022
Elieser M. VERIFIED CUSTOMER
Carlos Meléndez is a great worker . He did a great job with me . I feel really happy with the knowledge that my car is in great hands
5/21/2022
Ted S. VERIFIED CUSTOMER
Thank you Kaila for your prompt responses to questions and expediting the repair process. You exhibited a friendly and professional face to the business.
5/21/2022
Leslie P. VERIFIED CUSTOMER
Scott is amazing
5/20/2022
Aubrey P. VERIFIED CUSTOMER
I arrived to get my car serviced at 9:30 in the morning. I figured it would take a good hour or LESS to have a service department associate come and tell me what my diagnostics results were. NOPE. She left me sitting there while I was doing some computer work FOR THREE HOURS. I was definitely wondering what was going on but decided to give her the benefit of the doubt and remained patient. Finally I began to get very antsy and still had not heard from a single Volkswagen employee. I eventually got a text 3 HOURS later that had all the pricing and information from my diagnostics results that should be talked about in person with a service department team member. At this point I STILL had not been talked to by ANYONE in the entire building. I lost my cool and paid for my diagnostics and left. My service lady associate said they were “short staffed” today. I told her not to TAKE ON MORE THAN she can handle then. I was not the only angry customer, many many people were bitching with me about how poor and sloppy this service department is ran. NEEDS MAJOR IMPROVEMENT
5/20/2022
Justin W. VERIFIED CUSTOMER
Great service in my time of need.
5/18/2022
Nabil T. VERIFIED CUSTOMER
Kaila did an awesome job with providing me with the upmost service. I appreciate her hard work and will be looking forward to coming back and working with her.
5/18/2022
Sarah Z. VERIFIED CUSTOMER
the video and itemized list of recommendations with prices was amazing. thanks so much for explaining everything thoroughly!
5/18/2022
Summer V. VERIFIED CUSTOMER
Great customer service from Carlos every time I go in for service.
5/17/2022
Joao D. VERIFIED CUSTOMER
Service was very good. Everything worked fine, no waiting dir the time I arrived, vehicle was checked, service was explained and my questions answered. Congratulations to the team.