There was black greasy had prints on the driver side door, which I understand, the dude working on the car gets greasy, no problem, the problem is the 2 dudes standing around doing nothing when my car was ready for pickup and when I asked the dude he handed me a rag and a squirt bottle of water. You need some quality control.
5/5/2022
Norma U. VERIFIED CUSTOMER
Carlos is always the professional
5/5/2022
Matthias R. VERIFIED CUSTOMER
Although the renovation make the operation messy and two people were out sick, Drew managed to get the waiting customers served in a timely fashion.
5/5/2022
Gina D. VERIFIED CUSTOMER
Great service! Very professional!
5/3/2022
Isiah B. VERIFIED CUSTOMER
Very nice very quick. Honestly go back just for him every time
5/3/2022
Darlene H. VERIFIED CUSTOMER
Don't bother. I wont be returning as a customer.
5/1/2022
Jamie H. VERIFIED CUSTOMER
Carlos was great. He’s very friendly and you know he’s working to take care of you.
5/1/2022
Heather Z. VERIFIED CUSTOMER
Dropped my car off at 8, was told I would have a message shortly with and update. After 3 hours still no update, had to call to get pick up time. I was also told the car was going to be washed before I picked up, it was not.
4/30/2022
Rebecca J. VERIFIED CUSTOMER
I was very impressed with this last visit and Carlos was very helpful and made the process very easy.
4/30/2022
Amy M. VERIFIED CUSTOMER
I have worked with Drew on a few occasions and every time he has been ultra professional and very trustworthy. I would highly recommend that he be recognized for superior customer service. In my last visit, I witnessed a client come in already amped and when asked a simple question, rose in her aggressiveness, emotion and tone. Despite it being first thing in the morning, Drew diffused the situation so beautifully and remained calm and collected, and as a result the woman calmed immediately down with his response to her initial aggression. It really was quite an impressive interaction on Drew’s part showing his mastery and skill of working with people. You have a great leader on your hands with him!
4/30/2022
Ruth R. VERIFIED CUSTOMER
He is very nice and treats people with respect and answers all the questions.
4/30/2022
Linda J. VERIFIED CUSTOMER
Carlos is the best personnel in the service department in my opinion. He’s patient, consistent, and considerate even when the customer has attitude.
4/29/2022
William K. VERIFIED CUSTOMER
Quality service as always.
4/29/2022
Carlos H. VERIFIED CUSTOMER
Drew made sure to take care of us quickly and efficiently. Drew is awesome!
4/28/2022
Fedza D. VERIFIED CUSTOMER
Carlos was really helpful and he the most he could to help service my car on a timely fashion along with providing me a rental without hesitating. He was extremely polite and professional and he is definitely one of the best workers there. 10/10
4/28/2022
Judith J. VERIFIED CUSTOMER
Great job for Drew and Josh explaining everything to me.
4/28/2022
Christopher B. VERIFIED CUSTOMER
Drew was awesome definitely assisted me with everything and took care of it all in a timely manor and made the full transaction seem less and easy. Thank you again !! Great employee
4/27/2022
Kenneth S. VERIFIED CUSTOMER
I a have asked over again and again to have my tires rotated, this means put into a different position baxk to forward etc. It did not happen last visit this visit and I assume ever. I have a nail in my back driver side tire, it's still there on there driver side. My tires are sculpted in the front prior to yo receiving the vehicle on the front, assuming this is from front wheel drive. The tires are still like that on the front. You did not rotate the tires. Your service leaves a lot to be desired
Except for my dispute of the charge I am done with Brandon Vw
4/27/2022
Maria C. VERIFIED CUSTOMER
Drew was great! He made everything fast and simple!