Seth was great and really helped me out with a tough situation.
12/18/2021
David F. VERIFIED CUSTOMER
Rolando was a pleasure to work with. Super nice and extremely courteous
12/18/2021
Frederic P. VERIFIED CUSTOMER
Best experience I have had at a dealership. Great job Seth!
12/18/2021
Carla B. VERIFIED CUSTOMER
Carlos always takes care of me and he is AWESOME! He is the greatest
12/17/2021
Tammie M. VERIFIED CUSTOMER
Rolando is to be commended for his customer service acumen. His attention to detail, his sincerity, and his communication skills are definitely on point. As a customer who was skeptical regarding the level of service I would receive, he exceeded my expectations. I definitely will request him as my service advisor for my next visit. Thank you for taking care of me and making previous wrongs now right.
12/17/2021
Teisha D. VERIFIED CUSTOMER
He was very friendly personable and knowledgeable
12/17/2021
Amber W. VERIFIED CUSTOMER
My experience certainly could have been better. We dropped the car off on 9:30am Monday for our 10:30am appointment and didn’t get it back until Wednesday at noon. We only needed a new battery. When we didn’t hear anything on Tuesday, my husband reached out and The Tech called me back and said “We have your car?” You aren’t on my list. I was beyond frustrated. Like everyone, that car is how I pick up my kids from school and get to work. It was a huge inconvenience for something as simple as a new battery. We also approved a new tire per the techs recommendation. As I was driving home from the dealership, the tire light came on! I won’t be bringing it back.
12/16/2021
Keith K. VERIFIED CUSTOMER
Quick service finally after 12000 miles
12/16/2021
Vicki G. VERIFIED CUSTOMER
It was a great experience!
12/16/2021
Wayne D. VERIFIED CUSTOMER
Seth was great. Will ask for him in the future.
12/16/2021
Nu Finish. VERIFIED CUSTOMER
Job well done thank you
12/16/2021
Elsa M. VERIFIED CUSTOMER
Carlos as always provides excellent service. He keeps us informed as to vehicle status and is never aggressive in recommending other work that could be done. Whenever our car is ready for service we call Carlos.
12/15/2021
Charles G. VERIFIED CUSTOMER
Carlos and his Manager are both outstanding, very knowledgeable and thorough. I appreciate great customer service!
12/15/2021
Michael B. VERIFIED CUSTOMER
Thank you for your time and help I appreciate you and your honesty.
12/15/2021
Blanca S. VERIFIED CUSTOMER
I found Seith to be very condinsending. He needs to learn to listen and shut his mouth. I have had two bad experiences with him now and will never return to Brandon VW as a result.
12/15/2021
Darnella C. VERIFIED CUSTOMER
Mr.Carlos was exceptionally a Great Help.Thank You Sir
12/15/2021
Sheri R. VERIFIED CUSTOMER
Your lack of customer service in attention to addressing the negligence of your botched oil change to my vehicle is unacceptable. I have made numerous calls to this dealership and management all of which have been ignored. You allowed oil to leak all over my garage and fail to correct this issue, or even take my phone calls. I intend to utilize every resource available to me to get this resolved because this is your negligence and you should be accountable.
12/14/2021
Robert B. VERIFIED CUSTOMER
Was very accommodating, customer service skill set was remarkable
12/14/2021
Courtney M. VERIFIED CUSTOMER
Seth was very knowledgeable. He answered all my questions and went above and beyond in teaching me about my car.