Carlos was very nice and helpful, made sure all issues were fixed and got my car back to me in less than 2 full days. Happy with the service!
12/8/2021
Benjamin W. VERIFIED CUSTOMER
Carlos is such a hands on and knowledgeable service representative. He is very well spoken, friendly and understanding person. Highly recommend for any future service to go through Carlos. I also want to thank my Technician Campo for doing such a great job in a timely manor with my car. He is also great well spoken mechanic, highly recommended for service on vehicle. I am very thankful for both of them and all of the Brandon Volkswagen family. Thank You and marry Christmas to all.
12/8/2021
Cameron P. VERIFIED CUSTOMER
I brought in my vehicle for a simple airbag recall. The car running perfectly fine with no issues. As I was leaving Carlos told me there was a diagnostic test ran on my car it was misfiring. As I was leaving the car kept shutting off multiple times. I told Carlos about it and he said they can take a look at it and let me know what is wrong with it. I don't understand how a simple air bag recall turns into this. I don't trust your facility with my car.. I am furious and will be contacting the better business bureau.
12/8/2021
Ricarda J. VERIFIED CUSTOMER
It was a pleasant visit
12/7/2021
Douglas J. VERIFIED CUSTOMER
Seth made the difference from a having a **** service experience at VW Tampa to a very pleasant experience at VW Brandon. Thanks Seth!
12/7/2021
Laurel E. VERIFIED CUSTOMER
5 star service from Seth!
Excellent communication and updates
Appreciated the loaner and overall customer service
12/7/2021
Ronald T. VERIFIED CUSTOMER
Carlos was very accommodating, professional and friendly
12/7/2021
Jeremy S. VERIFIED CUSTOMER
Seth was great.
12/7/2021
Howayne H. VERIFIED CUSTOMER
Carlos was great. Good customer service
12/7/2021
Thushurs Q. VERIFIED CUSTOMER
Great customer service
12/7/2021
Jaymeson H. VERIFIED CUSTOMER
Professional and knowledgeable about Volkswagen, gave great advice.
12/5/2021
Lisa G. VERIFIED CUSTOMER
Everything was good except the price of service.
12/5/2021
Andrei C. VERIFIED CUSTOMER
Hello, I’ve taken the car for a warranty job due to the sunroof drain lines being clogged. The car was repaired a week later , but in a very unprofessional state.
I had a tire pressure issue , and the service representative -Seth, went ahead and replace the tire without asking or telling me how much the job was going to be , and afterwards I had a wheel alignment issue as well as a tire balance problem, and it doesn’t seem that the problem was fixed properly. I own 2 Vw’s and we have 6 Vw’s cars in the family, at this point I don’t believe I will ever take my car back to fix it at this dealership nor ever looking I to purchasing a vw vehicle from this place. Thank you
12/4/2021
Howard M. VERIFIED CUSTOMER
Had to wait over 5 hours for the completion of my 40,000 maintenance on my Golf R. Apparently the Service Department ran out of DSG fluid. The Service administration staff taking service input Carlos and Ronaldo were excellent in providing me with completion updates.
12/4/2021
Robert R. VERIFIED CUSTOMER
Seth was very helpful and courteous. He explained how everything would happen and impressed my wife and myself with his 5 star service.
12/4/2021
Marly D. VERIFIED CUSTOMER
Carlos was wonderful! Appreciate the great customer service.
12/4/2021
Mary D. VERIFIED CUSTOMER
Carlos was great as always. First time using the valet service to and from dealership, I can spell the young mans name who drove me but he was top notch as well.
12/4/2021
Katrice B. VERIFIED CUSTOMER
He was very helpful, answered all questions very knowledgeably. Made sure the process went smoothly from beginning to end.
12/3/2021
Marcus H. VERIFIED CUSTOMER
The customer service by your representatives was not up to par. Maybe some training in this department will help. Also I was not pleased with the time it took to get my vehicle back.