Volkswagen Brandon Auto Repair Service

I took my under factory warranty with a platinum warranty atlas in for a cel (p0456 code) for replacement of the charcoal canister and purge valve per the tsb 01-19-09TT And 20-23-01TT. When I arrived everything seemed routine and they said they have seen this issue and it’s common (I had a 2018 atlas that had the same issue beforehand that I fixed with the new canister and n80 valve then submitted claim with vw America for reimbursement). I left the vehicle and the next day they say I have an injector fault which wasn’t there on drop off because I scanned the car prior and took note's, then they say it will be $3500 to fix the so called injector issue (never had a code for it in the 6 months I’ve owned this 2021 atlas it’s always shown a p0456 every other week). So I said how is that an issue now when it’s never had that code (I’m a certified diesel tech and work on gas vehicles too also I have my own vw programming scanner). They wanted to hit my warranty for that replacement then move on to the tsb replacement. I told them to not mess with it and I will come pick it up then they started to back track saying warranty will pay for it and not to worry and I told them no I will pick up the car because that sounds fishy. So once I got the car they still robbed me of $250 because it’s a “diagnostic fee” for not doing any work and trying to hustle me for something that wasn’t an issue before dropping it off. I picked up the car with then took it to another vw dealer for the p0456 code and they said it’s the canister and it’s all covered since it’s a tsb. I will submit this issue to vw America for trying to swindle customers into fake warranty repairs and robbing them of $250 for a bs diagnostic fee. I will not do business with Brandon vw again and I want my $253 back.

Alexandro is great and always eager to help. Thank you!

She was excellent

It was absolutely wonderful Katarina is not only well versed in the details of what was happening step by step with my vehicle she was personable, kind and knowledgeable and best of all just a kind person, we need more people like that! Thank you so much for making this a wonderful experience, everyone on staff that day was amazing thank you again for helping me remedy the issues my Taos had and better yet fix them and sent me on my way. Very grateful .

Great job. Always friendly and helpful

Alex was very helpful, he kept me updated through the whole process.

Great service man

Katarinna Kuanoni was very profesional and friendly, who knows her job very well. She makes people feel welcome when you arrived at the VW service center.

Too expensive

This is my second experience where the quote I received was MUCH higher than what I paid. When I booked the appointment online to have my battery replaced, the price estimate was $180. When I arrived the next day, Rolando told me that it was going to be $600. He and I had been texting, the day prior, getting my loaner set up. When I commented on the price discrepancy, he did acknowledge that the actual price was different than the price online. He said that he had intended on telling me. He did explain the difference in an after market battery and one certified through the dealership. If these sticker shock experiences at the Service Department continue, I will need to think very long and hard about purchasing another VW in the future.

He is a pleasure to work with.

Alex was very helpful and profesional.

I called several times trying to get an update on the status of my vehicle but couldn’t get in touch the service advisor at all. I was then told upon another call that my car was ready to be picked up but it was close to closing time. It felt like I should have received communication earlier.

I'm still waiting for my receipt to ne emailed to me.

After service the car has noise that never had before in both doors driver and passenger.

Staff were great !

Excellent service,

Katarinna, really she is amazing in her work as a customer service person and she dedicated in her job. Actually her smile encourages me to be so patient and I really appreciate that. Rather than that the service and the honesty of the technician is very important. Thank you, I had a great experience that day

Kat did an amazing job!!! Jacob did a wonderful job. He went above and beyond and communicated very well with me and told me what was wrong with my car and what was being done!!! Because of them I will keep coming back and I recommend them to everyone

Rolando is awesome