Carlos is an asset to your company. He offers high level customer service and listened to me and addressed all my concerns
10/31/2021
Elisa D. VERIFIED CUSTOMER
Carlos is the reason I keep coming back to have my car serviced here. He understands my warrantee even though it is not from Volkswagon. Please give him a raise. ??
10/30/2021
Vincent D. VERIFIED CUSTOMER
He was excellent. Best I have had in 30 years of owning a Volkswagen.
10/30/2021
Timothy M. VERIFIED CUSTOMER
Yes I was very satisfied and everything seems to be working perfectly in order thank you for job well done
10/29/2021
Ralph L. VERIFIED CUSTOMER
Seth is very helpful and knowledgeable . He also carries thru on promises.
Very much satisfied with his service.
10/29/2021
Veronica F. VERIFIED CUSTOMER
Kudos to Michael Moore
10/29/2021
FLORENE W. VERIFIED CUSTOMER
Very professional service. Thanks Josh Truss
10/28/2021
Macie S. VERIFIED CUSTOMER
Welcoming interactions each time. Very easy and good communication. Everything done quickly and promptly.
10/28/2021
Christopher K. VERIFIED CUSTOMER
Great experience, completely satisfied.
10/28/2021
Zia O. VERIFIED CUSTOMER
The car works great and Seth was amazing! Thank you!
10/27/2021
Howard B. VERIFIED CUSTOMER
Not sure that I really needed all the services that I paid for. In previous service only required oil change because of low mileage.
10/27/2021
Alvin D. VERIFIED CUSTOMER
All good
10/27/2021
Samuel J. VERIFIED CUSTOMER
Great customer service!
10/27/2021
Regina W. VERIFIED CUSTOMER
Seth kept me informed the entire time. The videos he provided were very professional and detailed. I felt completely comfortable during the repair process. Pick up today was very easy, Seth again explained what was done and explained the charges. Great service.
10/26/2021
Marlene J. VERIFIED CUSTOMER
Yes, Michael is always helpful
10/26/2021
Richard M. VERIFIED CUSTOMER
Seth was great. He has a great attitude. I found him funny and professional. He’s a nice guy.
Pat McCrea
10/26/2021
Christi S. VERIFIED CUSTOMER
I am a new client and as not treated as so. As an ex-service writer I am more aware than the average patron on cars and how clients should be treated. Seth had an I do not really care attitude. I came in for a recall so he was probably annoyed he had to spend 10 min of his day without making money. He suggested I repair my rear brake pads and rotors, when I asked him how bad are they? His reply was, “ bad enough to tell you about it.” Unacceptable response! I will never give my money to him so he can get a customer pay job! I feel like VW of Brandon is doing themselves a disservice by having an employee like this. I am kinda shocked by it actually. I will not return to this dealership again. I’d rather travel to town and go out of my way next time. I apologize to all the other employees who will not get their bonus because of how one person is treating people.
10/25/2021
Dessarai B. VERIFIED CUSTOMER
Customer service is severely lacking. I will be using another VW dealer moving forward.
10/25/2021
Marisha G. VERIFIED CUSTOMER
I appreciate the timeliness and feedback during my experience.
10/25/2021
Rick L. VERIFIED CUSTOMER
Service was prompt and I was communicated with throughout the process