Thank you for assisting me in repairing my vehicle.
10/24/2021
Corey W. VERIFIED CUSTOMER
There was no communication with mechanics to the service reps about a technical issue to let me know that it was going to take longer than expected and I did not appreciate that but the service manager went above and beyond to work with me and resolve the issue.
10/23/2021
Ricci E. VERIFIED CUSTOMER
The car was not washed and was filthy inside with grease stains on the shift knob, wheel, door and drivers seat.
10/23/2021
Maria W. VERIFIED CUSTOMER
Service bay was very professional and courteous. My car was service as promised. Customer service with 100% Satisfaction!
10/23/2021
Kimberley M. VERIFIED CUSTOMER
Everyone was very nice, polite and professional
10/22/2021
Andrea C. VERIFIED CUSTOMER
It is clear you are all under-staffed.
Communication with me could have been a lot better. I had to call multiple times. Stay on hold and wait to be called back more than twice. I was not given an accurate time frame of how long the part would be arriving. You guys don’t have enough loaner cars and not having the Uber drop offs anymore is very disappointing.
10/22/2021
Mirza S. VERIFIED CUSTOMER
I came in for a scheduled oil change appointment at 2 PM. I left at 5 PM. I understand being backed up but 3 hours for an oil change is just ridiculous. You guys also charge way too much for simple things and try to sell me oil cleaner when I’m literally getting an oil change. Overall the oil change and tire rotation was done but I’m not super thrilled about the whole thing in general.
10/22/2021
Dessarai B. VERIFIED CUSTOMER
Was not very clear on what the problem was- it was never really explained. It was a warranty claim, but it would have been helpful to know what was going on. Had to bring it back for an oversight with reassembly. Just inconvenient, but not bad.
10/22/2021
Nicholas H. VERIFIED CUSTOMER
Seth is great at his job. I will only bring my vehicle in to Brandon Volkswagen because of great professionals like Seth. Please call me if you need additional information.
10/22/2021
Jennifer M. VERIFIED CUSTOMER
My husband was extremely upset about receiving incorrect information about our vehicle repair. Also, the amount we would have been charged for a relatively simple repair is insane. You also charge a very high diagnostic fee. I called several other Volkswagen service departments and was shocked.
10/21/2021
Ricarda J. VERIFIED CUSTOMER
Today the service was excellent. But honestly it was excellent because my previous was horrible and I guess they made sure that I were happy today .
10/21/2021
Connie G. VERIFIED CUSTOMER
My experience was horrible. I took my car to get an oil change and you guy put 270 miles on it. Someone took my car for a joyride over night and deleted the footage from our camera. This is uncalled for and horrible that you allow your employees to do this to someone’s vehicle. And all you do is cover each others asses. I got nothing but excuses from all your stuff.
10/21/2021
Amanda E. VERIFIED CUSTOMER
I feel like everytime I have to take my car into service I am given the run around.
10/21/2021
Pedro G. VERIFIED CUSTOMER
Part of the problem wasn't fixed. Was told I would get a call back to discuss it, never did.
10/21/2021
Scott S. VERIFIED CUSTOMER
Seth made it easy. Thank you
10/21/2021
Beatriz F. VERIFIED CUSTOMER
Only one person attending the service area did not have anyone to deliver the car I was waiting 30 min with my car already finished and no one appeared took my keys and left and they never told me what problem my car had is the worst service that I received in my life I never return to perform a service with you
10/20/2021
Joanna J. VERIFIED CUSTOMER
10.
10/20/2021
Thomas M. VERIFIED CUSTOMER
Seth was extremely professional and very knowledgeable. I would highly recommend Brandon Volkswagen for both sales and service!
10/20/2021
Michael D. VERIFIED CUSTOMER
Great service. Like the video by your device tech.