Had an issue with car not handled properly during service appointment, resulting in a part in my car needing to be replaced and scratches on the interior of my Tiguan’s trunk. However, Michael was very nice and helpful during the process and I came back in and worked with Antoine the manager to resolve the issues. I am happy with the service and will be completely happy once I return to replace one of the parts and have it cleaned as noted by Antoine. Thanks.
10/19/2021
Natalie N. VERIFIED CUSTOMER
I already talked to the manager about my expierence and don't want to dwell on this particular issue...
10/19/2021
Robert R. VERIFIED CUSTOMER
Seth’s service and attention were excellent. Very professional and courteous.
Answered my questions and addressed my concerns. Excellent service!
10/19/2021
Ricarda J. VERIFIED CUSTOMER
The service was ok , however I scheduled a appointment last week Monday on Oktober 11.2021 for Oktober 18.2021 for some parts to be replaced and a recall . I arrived for my appointment about 8:50?and my appointment was at 9:00 . I got taken care off and my car was drive to the parking lot waiting to be driving into the garage . My car didn’t left the parking lot for the garage until 9:42 . At 10:45 my car was ready, I thought . Then I got told my recall could not be done because the parts were not in for that . So now I have to come back for the recall . I didn’t get a appointment provided for that . I got told to call or text on Wednesday. Not only I don’t have a appointment yet and I have to come back and waist another 2 hrs for that . This is very disappointing .
Best regards Ricarda J
10/18/2021
Angelica C. VERIFIED CUSTOMER
The car is still making the same rattling.
10/18/2021
Elizabeth C. VERIFIED CUSTOMER
Thank you
10/17/2021
CARL W. VERIFIED CUSTOMER
Thanks for the service
10/17/2021
Melissa C. VERIFIED CUSTOMER
Seth kept me informed whole time and shuttle if needed.
10/16/2021
Katie W. VERIFIED CUSTOMER
This was hands down the best service I’ve ever received at any VW location. Seth was so accommodating, reliable, and had great communication!
10/15/2021
Nefertiti L. VERIFIED CUSTOMER
Staff was friendly and helpful.
10/15/2021
Ann G. VERIFIED CUSTOMER
Just came in for recall items but very impressed with service.
10/15/2021
Kerri F. VERIFIED CUSTOMER
Seth was very helpful and friendly.
10/15/2021
Brian W. VERIFIED CUSTOMER
Michael was amazing to work with. He was very knowledgable and extremely helpful.
10/14/2021
Seif K. VERIFIED CUSTOMER
Great service, thank you Seth for everything
10/14/2021
Ruslin R. VERIFIED CUSTOMER
GO VW
10/14/2021
Jeremy B. VERIFIED CUSTOMER
Great service! I will definitely come back. Very thorough inspection of my vehicle.
10/14/2021
Sylvia W. VERIFIED CUSTOMER
Everyone is very nice and did a beautiful job and think a lot of said he's an awesome person beautiful personality very respondents be very helpful and I'm so grateful for him