Had a 2:30 appointment, got there at 2pm and checked in. Went to waiting room and at 3:20 my car was still sitting where I left it. Not until I asked what was going on my car got checked in because I got a text. During this time I see people that got there after me done and gone before me. Very unacceptable and I don’t think I will be using or recommend this location again.
9/25/2021
JEFFREY T. VERIFIED CUSTOMER
Appreciate all the extras and staff were very professional and courteous
9/25/2021
Cherly P. VERIFIED CUSTOMER
Michael Moore was perfect. He instilled trust and confidence in me with his level of expertise and dedication to the whole customer service experience.
9/25/2021
LARRY Q. VERIFIED CUSTOMER
Michael is a great asset to your organization. First class service.
9/24/2021
Elise H. VERIFIED CUSTOMER
Smooth process
9/24/2021
Jeremy O. VERIFIED CUSTOMER
Great service. Michael was very knowledgeable and helpful.
9/24/2021
Stephen C. VERIFIED CUSTOMER
N/a
9/23/2021
Henry A. VERIFIED CUSTOMER
Michael Moore has great!! Customer service made sure I was very satisfied before leaving I’m am very glad I choose Volkswagen thanks again
9/23/2021
Carlos S. VERIFIED CUSTOMER
Seth,
Was extremely helpful and provided outstanding service!
9/23/2021
Dexter B. VERIFIED CUSTOMER
Excellent customer service provide by Seth !!
9/23/2021
Sallie W. VERIFIED CUSTOMER
Seth was awesome. He's the only reason I like y'all.
9/22/2021
Peter Z. VERIFIED CUSTOMER
thx
9/22/2021
Henry B. VERIFIED CUSTOMER
noise has returned
9/21/2021
Amy G. VERIFIED CUSTOMER
He is always incredibly knowledgeable and efficient.
9/21/2021
Rochelle H. VERIFIED CUSTOMER
Seth did a good job explaining my xar needs.
9/21/2021
Alexandra P. VERIFIED CUSTOMER
Great service and everyone was very friendly and helpful!
9/20/2021
Erik O. VERIFIED CUSTOMER
First of we came in to fix the microphone of our Tiguan. The guy said it would be a 2hr 30min process to fix it. We told him that was fine we could wait it out no problem. They never came to give is update on how everything was going if it way take a bit longer. I had my kids with me one 4yr and 5month baby. Again we didn’t mind the 2hr 30min but after that time has past nobody came to give us an update on why it would take longer for them to fix it. After waiting 4hr 15min they didn’t fix anything because they didn’t even have the piece they need in hand. So horrible experience.