From a technical point I’m satisfied with the service, Michael Moore is a personable, competent professional.
A couple of observations:
One of the service reps was hacking and coughing everywhere. With Delta surging it was not a healthy environment. The only people with masks were customers. I elected to sit outside.
Suggest offering a car wash for a fee rather than “free” wash which on my black Beetle was hit and miss. Nothing wiped down, wet spots on surface, all glass surfaces and door jams. I’d gladly pay for a professional job. Doesn’t have to be a full detail.
8/27/2021
Coralys C. VERIFIED CUSTOMER
Seth was such a wonderful person. Super friendly and communicative. Wonderful experience at the Brandon Volkswagen. Five stars service!
8/27/2021
Shaker A. VERIFIED CUSTOMER
Michael Moore as well as the Service Manger Anton did a great job with my car service. Thank you both.
Shaker A
8/26/2021
Jeffrey L. VERIFIED CUSTOMER
Michael is awesome. Pleasure to deal with.
8/26/2021
Gary W. VERIFIED CUSTOMER
Perform inspection of vehicle BEFORE trying to upsell! Credibility is lost when items are recommended that aren't needed. Also, on that note, stop trying to upsell without providing itemized pricing!! It should mot require 2.5 hrs for a simple oil change with a scheduled appt!
8/26/2021
Robert R. VERIFIED CUSTOMER
Seth was very knowledgeable. However, he does need to work on his “active listening” skills. That means he needs to stop talking when the customer starts talking and/or doesn’t interrupt the customer when they are already talking. It was very frustrating to try and get my concerns or questions across. I left the drop off of the vehicle for service very frustrated and practically in tears.
8/26/2021
Pat R. VERIFIED CUSTOMER
Good service
8/26/2021
Ingrid S. VERIFIED CUSTOMER
Mr. Melendez is very efficient at his job. Thank you
8/26/2021
Edmond S. VERIFIED CUSTOMER
Very professional
8/25/2021
Sandra G. VERIFIED CUSTOMER
Mr. Melendez has always provided superb customer service with a smile. Very professional while still providing a sense of family and care for the customer. Although there is no direct contact with personnel working on the car, I appreciate the promptness of getting work done.
8/25/2021
Debrah H. VERIFIED CUSTOMER
Carlos was great. Very friendly and courteous. Helpful in my car’s problem.
8/25/2021
Michael W. VERIFIED CUSTOMER
Great job and excellent customer service
8/24/2021
Ronald T. VERIFIED CUSTOMER
Very satisfied with the customer service!
8/24/2021
Henry B. VERIFIED CUSTOMER
noise still in radio,
8/24/2021
John D. VERIFIED CUSTOMER
Fantastic service
8/24/2021
Scott S. VERIFIED CUSTOMER
I have a awesome experience every time I come in for service and Seth is awesome service advisor along side Carlos kudos to both these guys and keep the good work you two!!!!!!!
8/24/2021
John B. VERIFIED CUSTOMER
Very rude service. Condescending attitude. Not pleasant. Very disrespectful. I’m thoroughly disappointed and will be going to VW Tampa if possible for any future services to avoid the “service” team here again. Absolutely ridiculous.
8/23/2021
Jeanne G. VERIFIED CUSTOMER
Thank you for the excellent service
8/22/2021
Rene C. VERIFIED CUSTOMER
Michael was great, had amazing customer service.
8/21/2021
Carla B. VERIFIED CUSTOMER
I would appreciate not being asked how much do I think the tax will be on my total for the service performed. I have always received great customer service Carlos is usually the advisor and he definitely knows how to speak to customers!