I appreciate Antoine reading the last survey and taking care of this. Michael was great. We'll see in a couple weeks how this turns out.
6/28/2021
Alexandrea M. VERIFIED CUSTOMER
Mr.Moore was extremely helpful and knowledgeable about everything going on. Not only was he able to explain to me what was going on and be realistic, but he was also a good listener with a GREAT personality.
6/28/2021
John V. VERIFIED CUSTOMER
I didn’t meet Dayna Tirana. I was assisted by Jonathan Quill who was excellent!
6/28/2021
Denise H. VERIFIED CUSTOMER
I would recommend providing customer with maintenance expectations prior to the appt. Rather than recommending an all day appt after an oil change was scheduled. I also understand that I am not the only customer requesting service, I waited for over 35 minutes for Michael to have a conversation with another customer while my car sat in the lot after service was complete. He acted as if I was being rude by asking for a status update and told me he was going to finish his customer interview before getting to me and finalizing my scheduled appt. Kind of disappointed in the service and length of time I spent at the service dept.
6/28/2021
Gary J. VERIFIED CUSTOMER
Ok
6/28/2021
Charles R. VERIFIED CUSTOMER
They did a very good job. I was a walk in and Seth helped me very much
6/26/2021
Shucarma B. VERIFIED CUSTOMER
Seth is great with all customer!! His customer service skill is A1 and he goes the extra mile keeping everyone updated with what’s going on with their vehicles.
6/26/2021
Aletheia P. VERIFIED CUSTOMER
Seth kept me informed daily of my car’ s status. I really appreciate it. Excellent service.
6/26/2021
Jose D.. VERIFIED CUSTOMER
Very professional and fast service!! Seth was on point and caring! God bless!
6/25/2021
Ramesha W. VERIFIED CUSTOMER
Seth service was amazing! He was very informative and kept us in the know especially when the warranty company did not want to do their part. We appreciate his honesty and efforts. We need more people like Seth to provide the knowledge and experience when getting your vehicle serviced! :)
6/25/2021
Fedza D. VERIFIED CUSTOMER
Seth was professional and always kept me in the loop when something needed to be adjusted and offered a car when the service needed more time. Very professional and genuine
6/25/2021
Maxine R. VERIFIED CUSTOMER
I was satisfied with the service provided by Seth, Mike and David. Very courteous staff.
6/25/2021
Cris I. VERIFIED CUSTOMER
Brandon VW used to wash cars after service as a courtesy why did that stop?
6/24/2021
Jodi N. VERIFIED CUSTOMER
Seth’s charming personality shined when he made sure my car was taken car of and repaired in a timely manner. I appreciated his help and plan on contacting him for any needed future Maintance issues that come due.
6/24/2021
Brittany S. VERIFIED CUSTOMER
My service experience with Michael Moore was great! He was extremely informative and did provide updates about my vehicle, which took longer to repair than expected. My dissatisfaction was with the state of my vehicle when it was returned to me. Parts were left in my car (which were given to an employee), the inside of my car was dirty, as if the windows or doors were left open and dirt and leaves were in my vehicle that were not there before. Also, it did not look as if my car had been taken through the car wash.
6/24/2021
Duhaney B. VERIFIED CUSTOMER
I was very impressed with commutations.. Friendly staff .. Thank again
6/24/2021
CAROLINE A. VERIFIED CUSTOMER
Jonathan was WONDERFUL to work with!
6/24/2021
September W. VERIFIED CUSTOMER
Thanks for the great service - Seth was very helpful and accommodating during a busy time in the service department!