Michael was super helpful and his communication was great!
6/16/2021
Shante C. VERIFIED CUSTOMER
The service done on my car was thorough and quick, Seth was accommodating when I notified him about my doctors appointment that day and unavailablity to come at a certain time to get the car for pick up and had it ready by the time I got there.
6/16/2021
Joel G. VERIFIED CUSTOMER
I was extremely pleased with the customer service by Seth & Carlos the Service Consultants. I was even more surprised when Antoine Borgella the Service Manager got involved to make sure my car was well taken care of. Extremely Satisfied with there services.
6/16/2021
April J. VERIFIED CUSTOMER
Thanks for checking us in promptly and providing great service!
6/16/2021
Johnny A. VERIFIED CUSTOMER
Seth has done a tremendous job coordinating what needed to be accomplished in a timely manner. Very professional and very knowledgeable in getting the job done!!
6/15/2021
John L. VERIFIED CUSTOMER
Although I have to take my vehicle back in to have a tire replaced as the tire had to be ordered, the service staff, were very professional and accommodating when I ask to have the tire I was having issues with reviewed for a second time to make sure there were no nails or a loose valve stem. They noted on the second look that there was a nail in my tire where it couldn't be repaired and thus resulted in having to order a new tire.
6/15/2021
Thomas D. VERIFIED CUSTOMER
Got a new key programmed. All went well.
6/15/2021
Matthew W. VERIFIED CUSTOMER
Carlos offered incredible customer service. Top notch! This guy deserves a promotion.
6/15/2021
Trevor W. VERIFIED CUSTOMER
I arrived at my service appointment at 7:30 and was sent home at 2:15 pm with a loaner vehicle because I had to work the next day . I was never contacted on what was happening and was told it parts had been ordered before I approved any repairs. The initial quote for everything they wanted to do was over $6000. It took many times for me trying to reach the dealer service to OK only the vacuum pump the window switch and the serpentine belt. I asked for the parts to be shown to me what was wrong with the serpentine belt and the vacuum pump. Those were never shown to me. I paid for three screws for nearly $22 they probably could’ve been reused. I also had to redo the bill twice for double charges and things that weren’t done. It took a long time for me to get my car back as other customers were yelling at the service person. My car wasn’t even washed and no sticker was applied for the next oil change nor could I get my car out because it was blocked. I had a previously uneventful service at Brandon and took my car back, but will never utilize this service department again.
6/15/2021
Gary M. VERIFIED CUSTOMER
Satisfied with service. Will return and see how the next service goes
6/14/2021
Danielle R. VERIFIED CUSTOMER
This has been our 3rd trip for the same issue and there has still not been a fix for the actual solution. I'm not going to be a fan when I need to take time again to come back a 4th time. Carlos has been great, this is not a reflection on him as far as I'm aware but I will like to speak to a manager to solve this issue.
6/13/2021
Kenneth S. VERIFIED CUSTOMER
Excellent service
6/13/2021
Darrick C. VERIFIED CUSTOMER
Seth was prompt, direct and honest about what was needed for my car. I appreciate Seth and taking care of the services on my car.
6/12/2021
Temeka B. VERIFIED CUSTOMER
Great job
6/12/2021
Lydia B. VERIFIED CUSTOMER
Carlos is a class gentleman and the best representative of your firm.
6/12/2021
Carmen B. VERIFIED CUSTOMER
Mr Carlos Meléndez is above and beyond doing his job. I am so proud to say that I love VW and keep using VW because Mr Melendez. I bough my first car because him, and because him I keep buying cars in VW; also I referred 16 friends that bought cars because him. Even though she is not in sales anymore, where ever He us transfer He does an excellent job and brings VW to the best. Employees like him are difficult to find this days. You are lucky to have him. We will continue your customer just because him. We are 5 at my family and the rest (11) will continue your customer because Mr. Melendez. Thank you
6/11/2021
Sherra W. VERIFIED CUSTOMER
Carlos checked me in. I waited for 2 hours and 15 minutes before inquiring about the status of my car, as I was just getting an oil change/and had an appointment. Antwon helped me to find out the status of my car and brought it up for me. He also helped me to determine when to bring it back for my next service. He also apologized for the lack of customer service I received. As my car had been ready for a while according to Michael. But due to him being too busy, he was unable to speak to me until after Antwon brought my car around. But he was sure to inquire with Carlos if my total was correct, rather than asking me if I had used a coupon. I understand that he had only been working there for 10 days and may have been overwhelmed, however, when I saw him talking to another custom at length twice about their vehicle, that would’ve been a great time to stop by and say that my car was almost ready or at the very least come and let me know my car was ready as he was unavailable to check me in. If it wasn’t for the customer service I received from Antwon and Carlos, I would not be returning to the Brandon location. Michael made me feel invisible and like his least important customer.
6/11/2021
Barbra L. VERIFIED CUSTOMER
Carlos was great, professional and caring & provided great detail for myself & husband. Great job!
6/11/2021
Saeed G. VERIFIED CUSTOMER
Seth kept me up to date every step of the way. I had a few questions due to confusion on the customer portal and he answered each of my questions thoroughly and quickly. He also walked me through the financing process so I could get the repairs started
6/10/2021
Maria G. VERIFIED CUSTOMER
Seth Kelman, was very patient with me and explained everything thati needed. I couks honestly say i was pleasantly surprised with the service i received. Thank you Seth i really appreciate you..