Great job!! Thank you for making everything so uncomplicated!
2/11/2021
Frank M. VERIFIED CUSTOMER
Your service guy Carlos sold my college student son the 50k service costing $409
He was there ONLY for an oil change and tire rotation and to get the check engine light checked out. That should be covered under the two year warranty that came with this TDI. So after an argumentative conversation on both sides & after canceling the unauthorized service. (I didn’t authorize) he calls me back to tell me there was some damage caused by a rodent & it’s not covered under warranty. And was charging me $400 to fix it. This car gets used every single day and is living in a city environment highly unlikely rodents caused this. If it did it was when the car was sitting over a year waiting with VW for the TDI emissions repair. I do plan to investigate this with VW and possibly another authorized dealer.
2/9/2021
Glenda V. VERIFIED CUSTOMER
Friendly efficient
2/9/2021
Thomas F. VERIFIED CUSTOMER
He was very courteous and explained the process of having our vehicle serviced. I explained a concern we had from a previous service and he assured us that we were in good hands ?? We were very pleased with his customer service.
2/7/2021
Luanne S. VERIFIED CUSTOMER
Thanks. Great service
2/7/2021
Amanda G. VERIFIED CUSTOMER
The two guys working the service desk were super nice!
2/7/2021
Claudia F. VERIFIED CUSTOMER
I’m always very happy with Volkswagen, John and the service department. This is my 3rd Volkswagen!
2/6/2021
Richard H. VERIFIED CUSTOMER
Carlos was very personable and professional. He kept me informed on the progress of my car.
2/6/2021
Ralph D. VERIFIED CUSTOMER
John v was a great associate and did a great job.
2/6/2021
Aida M. VERIFIED CUSTOMER
Carlos was so helpful and he explained in details everything to me ,he contacted me.the car was ready by the time I arrived for pickup .so thankful for his above and beyond Service at your dealership .5 stars service
2/6/2021
Hannah C. VERIFIED CUSTOMER
Michael Cruz solved my problem well, I am now satisfied, thank you.
2/6/2021
Lucia K. VERIFIED CUSTOMER
John is great! Very happy with everything. Thank you!
2/6/2021
Dennis G. VERIFIED CUSTOMER
John is a true professional, very honest in his assessment of my VW’s condition and if I needed an induction service. I appreciate that he said he would have the tech pull a plug to check the carbon buildup instead of just suggesting that it be done like other dealers do.
Very satisfied and will drive from Lakeland—-25 miles one way to have my son’s car serviced from now on.
2/5/2021
Phillip K. VERIFIED CUSTOMER
Love the new system you’re using. The video showing the inspection of my vehicle is a real +++++
2/5/2021
Karine F. VERIFIED CUSTOMER
Great customer service
2/5/2021
Deborah W. VERIFIED CUSTOMER
Carlos was fine. He was nice and tried to be helpful. But I checked in at 10:25am for my 11:30 oil change (my own choice so as to not risk being late.) It took until 1:29 pm to get my car back. The shop found some issues. I was waiting and waiting for them to get me prices. Meanwhile I got prices myself on my cell phone by calling mechanics and shops around Hillsborough County. I finally told Carlos to tell them to button it up, I'll fix it myself. Otherwise I wouldn't have got it out when I did. On the way home, I got the parts I needed, the tires I needed, and still got home by 4:49pm, all fixed-no thanks to you. What has happened to you!
2/5/2021
Rachel D. VERIFIED CUSTOMER
Carlos is always very helpful and responsive. I especially love the videos from the technician showing me what he was seeing- very cool
2/4/2021
Dwight M. VERIFIED CUSTOMER
I like that Brian kept in contact with me tolet me know what was happening