I went for a recall on my 2016 VW golf sportwagon. I ask Johnny Giovanetti to also check my Bluetooth because is not pairing. When I went to pick up my car I asked him if they were able to check my Bluetooth and he answered that he was able to connect to my Bluetooth that is probably my phone. The thing is I don't have the Bluetooth option in the car, he completely lied to me, besides that everything else when well.
2/3/2021
Daniel B. VERIFIED CUSTOMER
Good experience thank you
2/3/2021
Gregory C. VERIFIED CUSTOMER
Thanks for good service.
2/3/2021
Eric S. VERIFIED CUSTOMER
I dropped my car off at 11am and was told everything would be taken care of. I had not heard anything from John or another service employee all day so I called around 2pm to check in, and was told they were closed. Additionally, after paying and receiving my keys from the sales department, I got into my car and the headlight still did not work.
2/2/2021
Stacy P. VERIFIED CUSTOMER
He returned my text messages.
2/2/2021
Marques Y. VERIFIED CUSTOMER
Excellent service all around. Carlos was very helpful and delivered with exceptional customer service. All in all it was a great customer experience. Keep up the great work!
1/31/2021
Patricia B. VERIFIED CUSTOMER
The staff did not wear masks inside the building. Regardless of their personal views on the issue, their job is to serve the public, as such, the mask policy should be followed. If they cut corners on such a simple thing like wearing a mask, why would I think the service technicians would not also cut corners?
1/30/2021
Betty H. VERIFIED CUSTOMER
Thanks
1/30/2021
Jeanine M. VERIFIED CUSTOMER
They best
Kindness and knowledge
Keeping me informed
Will come again
1/30/2021
Jennifer B. VERIFIED CUSTOMER
Thanks Carlos Melendez for sqeezing me in today knowing how busy you guys were. I was pleasantly surprised to get a video from maintenance. Too notch customer service...Thanks!
1/30/2021
Kito F. VERIFIED CUSTOMER
The a/c still isn’t working.
1/30/2021
Autumn H. VERIFIED CUSTOMER
Great
1/28/2021
Jason A. VERIFIED CUSTOMER
The guys always do a great job in the service department! Thank you!
1/28/2021
Ruth M. VERIFIED CUSTOMER
Carlos worked hard to get my vehicle repaired. He did excellent job . Will continue to have work done on my Volkswagen at Brandon VW with Carlos.
1/27/2021
DUSTIN B. VERIFIED CUSTOMER
I broughtmy car in last Tues and spent 1300, and literally a week later the problem is worse than before. I brought it in for it stalling during a cold start and it had severalmisfires, and now today it has randomlystalled 6 times and once while I was in the middle of driving through an intersection after picking up my son from vpk.
1/27/2021
Mark M. VERIFIED CUSTOMER
The service with Carlos went well but it was too expensive compared to the average cost of the same service on Google estimates.
1/26/2021
Maria C. VERIFIED CUSTOMER
****-****-xxxx
Thanks
1/26/2021
Michael B. VERIFIED CUSTOMER
John is always great ang gose over and above
1/26/2021
SHARDAY M. VERIFIED CUSTOMER
I loved the new experience of the service department and how thorough it is and up to date with technology in all ways to make things so much swifter. Love it!
1/26/2021
Diane H. VERIFIED CUSTOMER
Not sure why it took 2 1/2 hours for an oil change?