Volkswagen Brandon Auto Repair Service

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Excellent as usual. He’s the only reason why I come back as a loyal customer. Top notch customer service.

Sydney is kind, professional and friendly.

Michael is great!

Ronaldo was absolutely amazing if I had a son that wanted to be a service supervisor Ronaldo be the person I would want to teach him! See you next time Ronaldo I will return!

Jonathan was very nice and professional from start to finish.

Sydney is always very helpful.

Due to your pricing, you're making things so expensive.I can't even afford to get the car fixed properly and a lot of was left out of the conversation

The service was good, Jonathan is a good advisor, I just think $ 115.00 is to high cost for a oil change.

Service advisor wasn’t very help full, I scheduled an appointment do you have a recall issue fixed and the paper said should take approximately three hours I dropped it off Friday night for them to service it all day Saturday and they told me Saturday afternoon that they would have to keep the car until at least Monday morning to finish the job so I voiced my concerns with not having a vehicle to take my kids to school and he said they did not have any loaner vehicles so that I can take my kids to school. car wasn’t finished until about 3 PM Monday afternoon, it was such an inconvenienced for me. I then was working in the area and decided to stop by the dealership to at least pick up the keys so that if I didn’t make it back in time before they closed then I could at least get my car back and he would not let me have my keys until I was able to take the car off the parking lot, even though I’ve had my vehicle service with them for multiple issues and every time it’s never been a problem for me to leave my vehicle there while I took the keys until I could make arrangements to have somebody come with me to pick it up. I just felt like another number and not an actual customer. I also have a bumper-to-bumper warranty, and they tried to charge me a diagnostic fee to see if it was covered under the warranty, when I brought the car in about a year year and a half ago for a different rattling noise they were more than eager to take a look at it at no charge and they told me that they couldn’t find any issues. I don’t know what the difference between that time and this time is.

Great service friendly help

Where’s my money?

Alex was very professional and easy to work with. I felt very valued as a customer and will definitely ask for him in the future.

He was great! Thanks

Rolando was very attentive and informative in providing me with the best service. Thanks for the education you provided and individual/itemized service plan, per my request.

Professional service and relatable

Jonathan was extremely helpful. He explained everything so that we could easily understand. He took care of the paperwork in a very timely fashion. An outstanding representative for Volkswagen.

Ok please send he was on top of everything and wonderful customer experience

We brought our car in without notice at the end of the day, having picked up a nail on one of the tires. We received immediate attention from Michael Cruz... he evaluated the situation, determined a new tire needed to be ordered and had us on our way in a loaner car in good time. We picked up the car next day, as promised. Great service, as usual from Michael.

Everything was fine