I am very grateful for the attention and service provided by Rolando Malave, he is very professional and knowledgeable. Thanks for all your help.
3/17/2024
Aldo M. VERIFIED CUSTOMER
Excellent service and in time
3/17/2024
Laura H. VERIFIED CUSTOMER
He was very helpful and thorough in detailing the issues and what assessment Ifor each. Very pleased.
3/16/2024
Jenna P. VERIFIED CUSTOMER
He is very knowledgeable and nice. It is always a pleasure to work with him.
3/16/2024
Bryan B. VERIFIED CUSTOMER
Jonathan and Service Team always excellent!
3/15/2024
Jasmine R. VERIFIED CUSTOMER
The best VW service team I’ve ever worked with.
3/15/2024
Kevin H. VERIFIED CUSTOMER
I think it’s absolutely crazy that you have to pay $250+ for the dealership to telll you if the issue with the car is covered by the warranty or not. Our issue was a windshield wiper…..$250 to tell us what we already knew. Shameful
3/14/2024
Joe T. VERIFIED CUSTOMER
Mr Cruz was very professional and explained in detail how my vehicle would be serviced. He also provided multiple options to communicate with the service department.
3/14/2024
Autumn S. VERIFIED CUSTOMER
Jonathan was great! Very helpful, polite, and thorough with explaining services.
3/14/2024
Ann Marie. VERIFIED CUSTOMER
Thank you!
3/13/2024
Jay M. VERIFIED CUSTOMER
5 Stars.
3/13/2024
Mike H. VERIFIED CUSTOMER
My navigation is still not functioning. I drove from Sun City Center to Land O’ Lakes today & it was way off, even telling me I was in the water. I cannot put in a destination without out getting faulty directions. It keeps saying “off road” and tells me to make a u-turn when I don’t need to. Something is definitely defective & I would like to hav it repaired or replaced if necessary.
3/13/2024
Jennifer S. VERIFIED CUSTOMER
I appreciate the communication and speed of service
3/13/2024
Aimee D. VERIFIED CUSTOMER
I really appreciate the great communication I received from Jonathan. He was very professional, knowledgable, and friendly from start to finish.
3/13/2024
Tedd D. VERIFIED CUSTOMER
Rolando made my first visit to this dealership ideal and made it an easy decision for me to adopt Brandon VW as my go-to dealership for Service and Sales alike.
3/12/2024
Jennifer Cable. VERIFIED CUSTOMER
No follow up after initial check in. I received texts from service mechanic but manager never stopped back over. Dropped off car at 9am, personalized video wasn’t sent until 11:08Am, additional items not sent until 11:23am. No contact with Sydnie or any service manager until around 1:00PM when my car was complete. Completed services weren’t explained to me and the additional items I asked for them to check (TPMS & coolant) were never addressed. 4 hours I waited in service area and managers did not speak to me except at 10:10AM when Sydnie was walking thru asked if I was ok. I have had all my services completed at this location and have never had such a poor experience. Sydnie has always been great in the past and provided updates when available but today was not her best day. Not sure it should take 2 hours to receive inspection video after service appt time.
3/12/2024
Dan B. VERIFIED CUSTOMER
Everything was great, even cost was lower than originally estimated…always a win!
Forgot to install a missing lug nut cover.
Thank you
DB
3/12/2024
Natalie B. VERIFIED CUSTOMER
Satisfied with work done. Satisfied that parts and labor under warranty. Very unsatisfied that parts continue to break and time I need to spend for repairs. Even if under warranty.
3/10/2024
Shante W. VERIFIED CUSTOMER
Jonathan is great!
3/10/2024
John A. VERIFIED CUSTOMER
I was pleased with the service on my Atlas. Rolando was very helpful.
Thank you