Greatly disappointed in Brandon VW, the car was towed in for service as the Tempature Warning light came on. I asked them to check why the light was on and to do the 60K mile service. Well $4700.00 later you say the car is ready. I get in and guess what THE Tempature Warning light is still on. The reason the car was brought in for wasn't fixed. And your service technician get in the car and test it and don't notice the Tempature Warning light is on? This was NOT a satisfactory repair of my car. And if Mr Cruz is going to be out for the day (Friday) then you should say that on your voicemail, so when someone keeps calling and your not answering your phone you tell them to contact someone else in the service department. That would be the professional thing to do
3/9/2024
Anna L. VERIFIED CUSTOMER
Thank you!
3/8/2024
Shytima W. VERIFIED CUSTOMER
He went above and beyond to make sure I understood the problems, and he even gave my car a complementary car wash
3/8/2024
Ahmad U. VERIFIED CUSTOMER
Excellent customer service lady was working with. She was wonderful but Mechanic left one of their tools on my engine and once I left there my car stopped working and I called him back to see what’s going on. They said they didn’t do anything. I paid them $300 for diagnostics, which they didn’t do anything apparently, so I won’t be coming back there mechanics don’t know what they’re doing
3/7/2024
Barbara G. VERIFIED CUSTOMER
Michael is great - helpful and efficient. Made the whole process simple and easy. Thank you!
3/7/2024
Tosca S. VERIFIED CUSTOMER
I am very satisfied with the quality of service received at Brandon Volkswagen with Rolando. He was courteous and attentive to my vehicle needs.
3/6/2024
Richard C. VERIFIED CUSTOMER
Please change the address you have for me in your files to the following.
3109 Ruby Dr
Ellenton FL
34222
3/6/2024
Kevin M. VERIFIED CUSTOMER
Michael Cruz was very helpful with letting me know what my service was going to be consisting of and made the process go smoothly.
Matt Nicklas was the technician who took care of my car and sent a very detailed video about my multi-point inspection telling me about how my car.
They were very helpful in my visit today and would like them in the future.
3/5/2024
Curtis S. VERIFIED CUSTOMER
Very good Service advisor. Jonathan Zamora.
3/5/2024
Jakeem Y. VERIFIED CUSTOMER
My vehicle was returned to me damaged. I reached out the my service advisor who was not present at pick up and she has not reached out. Really disappointed in the customer service skill.
3/4/2024
Brittany T. VERIFIED CUSTOMER
Rolando is the best! Always communicating with me on what’s going on while my VW is in getting serviced. He is so helpful and personable.
3/4/2024
Charles R. VERIFIED CUSTOMER
VW Brandon is a great establishment and the customer service level is high. I really enjoy bringing my vehicle in as I know it will be taken care of. Overall the great service advisors are doing an exceptional job in ensuring I am well taken care of every time I visit.
3/4/2024
Romaine W. VERIFIED CUSTOMER
John was very honest about the cost of repairs, his quote was the same after repairs no sudden changes to cost very polite through the entire process ????
3/3/2024
Alejandro G. VERIFIED CUSTOMER
The service was excellent and the service very good. The very professional mechanic
3/3/2024
Joan H. VERIFIED CUSTOMER
Muy bueno y muy amable
3/2/2024
Glenn M. VERIFIED CUSTOMER
Exceeded my expectations. Lack of products such as tshirts etc in service area was laughable
3/2/2024
Carl I. VERIFIED CUSTOMER
Thank you Sydney...
3/2/2024
Charles R. VERIFIED CUSTOMER
Always satisfied working with Jonathan. However I seem to be getting the bad end of the stick. The software on my car states 3.1 and I was to receive 3.2.1 so I am a bit confused.
Also my second key fob no longer works and I will have to bring the car back to have this resolved.
However VW Brandon continues to exceed expectations with customer service and the Valets are great. I believe VW Brandon is putting its best foot forward with their customers and I look forward to remaining a customer going forward
3/1/2024
Frances W. VERIFIED CUSTOMER
There was a total of (12) loaners there, I inquire as to one at the beginning of the tire service, I was offered an Uber to take me where I wanted to go, I end of staying there for a total of (4) hours, because there was a recall on my rear brakes; had I been giving the loaner from the start the service would have been (10) completely satisfied, since that was not the case the service, I rate as (7) . She was very professional and polite and kept me informed but out of all the times I have been there I was given a loaner from the start. Other than that, everything was great.