I love Jonathan Zamora, he is the most polite service advisor I have came across in awhile. He knows his job very well. I appreciate him so much.He goes the extra mile to make a customer feel appreciated; you are very lucky to have such an amazing, inspiring young man.
2/23/2024
Edward H. VERIFIED CUSTOMER
Once again Jonathon knocked it out of the park. Car tire replacement was non eventful thanks to Jonathon thinking ahead ordering the tire having it ready in the event the tire was bad, which it was.
2/22/2024
Julie D. VERIFIED CUSTOMER
Michael is a true professional. A great problem solver and so polite. I really loved working with him. He was very informative and kept me informed on the recall work every step of the way.
Thank you Michael! Ten gold stars!!!
Julie D
2/22/2024
Carmen S. VERIFIED CUSTOMER
Mr. Cruz customer service was A+, the problem start approx 3 weeks ago, I got tire insurance, so i’ve a flat tire & I got to service and end up with additional services which I don’t mind but if they do it right, in this case I proof there was no oil change been done, so I ask for my money back and they just want to do the service they didn’t do in the first place authorized by the service mngr. Mr. Farnham , I will go the next step up to corporate to claim my money back
2/22/2024
Natasha F. VERIFIED CUSTOMER
Yes I'm glad Jonathan was able to catch an error for me on paperwork about the oil change and fixed it for me! Super great details like that make customer service good.
2/21/2024
Tiffany C. VERIFIED CUSTOMER
Customer service is always great when we bring our cars in for service!
2/21/2024
Celia D. VERIFIED CUSTOMER
Mr Rolando Malave provided me with great service. I was I need of repairs for my vehicle and he told me what I will need. Pointed out all the necessary repairs so I can get them done.i even took out a loan to pay for my repairs.
2/21/2024
Deborah C. VERIFIED CUSTOMER
Very committed to answering questions and our needs (loaner). Highly recommend Sydney for customer service.
2/21/2024
Joan H. VERIFIED CUSTOMER
Si muy bueno es muy amable el muchacho
2/21/2024
Naci U. VERIFIED CUSTOMER
Hi.Jonathan Zamora the best guy in Volkswagen Brandon. He is so nice and friendly. He is explain everything to my car problems. I appreciate For everything my friend.
2/21/2024
Joseph B. VERIFIED CUSTOMER
Great experience
2/21/2024
Carmen R. VERIFIED CUSTOMER
Great service.
2/20/2024
Milagros C. VERIFIED CUSTOMER
Fast service and awesome customer service.
2/20/2024
Hyo L. VERIFIED CUSTOMER
Even though we had loaner car, the car was in shop 8 days and was only updated once; had to call 3 times. The car was great, but driver's seat was very dirty; otherwise, I am very satisfied with the maintenance performance.
2/17/2024
Carlos R. VERIFIED CUSTOMER
Amazing Customer Service! I really appreciate the thorough communication and the Uber rides to my house while the car is being serviced and then back to the dealer once the car is ready for pick up.
2/17/2024
Erik J. VERIFIED CUSTOMER
Jonathan is a wonderful and VERY helpful person. Very happy we were able to work with him during our time at the dealership. We would prefer to use him again whenever we trade in our car in when it hits near 60k miles.