We had a horrible experience with our service advisor. She lied to us so many times.
1/18/2024
John L. VERIFIED CUSTOMER
The VW Service team is amazing. Rolondo provided excellent service.
1/18/2024
Aurora H. VERIFIED CUSTOMER
Is been3 wewks that my car still un the shop and still not ready
1/18/2024
Lamarcus S. VERIFIED CUSTOMER
She was great.
1/17/2024
Bryan B. VERIFIED CUSTOMER
Professional, complete satisfaction, completed service quickly and completely.
1/17/2024
Jeffrey K. VERIFIED CUSTOMER
Ok for a dealership
1/17/2024
Brian S. VERIFIED CUSTOMER
He was courteous and professional. Answered all of my questions with a smile.
1/16/2024
Lyle P. VERIFIED CUSTOMER
Technician said tail light fine even though I gave pictures of water in the lens. Told me to drive back when it has water in it again, wasted half my day, and now drive another hour back in the future to show then what I already showed them before they will order a replacement. Extremely disappointed with decision, wouldn't even talk to me because at lunch. You guys are the ones that told me to take photos in the first place.
1/14/2024
Samantha M. VERIFIED CUSTOMER
Sydney went out of her way to help us through some unforeseen circumstances and was patient and didn’t rush or push us into anything all while giving sound and genuine advice!
1/14/2024
Sara B. VERIFIED CUSTOMER
Sydney was very friendly as usual and did a great job of communication. Jonathan was very helpful as well and very good when I came in to pick my vehicle up tonight. Thank you for the excellent service, as usual.
1/13/2024
Carolyn H. VERIFIED CUSTOMER
OMG, she is so easy to talk with. She makes everything seems so simple and easy to understand. She was very professional yet comfortable to be conversing with and it seemed like I knew her for a longtime. And well educated about my SUV. I love her... You need more employees like her ..Thank you , I was in GREAT hands.
1/12/2024
Taylor B. VERIFIED CUSTOMER
Great service!
1/12/2024
Timothy K. VERIFIED CUSTOMER
Sydney was great she's a great asset to Brandon Volkswagen
1/12/2024
Sarah B. VERIFIED CUSTOMER
Michael did an awesome job. I have no complaints and impurities for his service and workmanship. He communicates wonderful and handles everything perfectly.
Overall, my experience really was seamless. My only suggestion to management - loaner vehicles should be available to customers. Especially customers who have purchased a new Volkswagen within the last year. I would just suggest to have more in hand to accommodate.
Thank you again Michael for your service. Brandon VW is lucky to have you.
1/12/2024
ANTHONY F. VERIFIED CUSTOMER
Super fast, super helpful
1/12/2024
Deanna E. VERIFIED CUSTOMER
Job well done, very satisfied.
1/12/2024
Alan J. VERIFIED CUSTOMER
Seth had all the answers whenever I had a question for a minuhe was able to answer him
1/12/2024
Edward H. VERIFIED CUSTOMER
Jonathon was very helpful y’all have a good asset there. He’s very smart at was he does and honest as hell.