Had a 1 pm appointment for an oil change. I was given an opportunity to have suggested service done for$602. I denied it. Two hours later my car had not had an oil change. I asked for the car back and I left with out having the oil changed. Wonder if I agreed to the $602 if I would have had the oil change done in a timely manner.
9/1/2023
Maria G. VERIFIED CUSTOMER
Seth was amazing! Excellent customer service, very friendly and helpful.
9/1/2023
Kim S. VERIFIED CUSTOMER
Seth was very informative and communicative every step of the way. I especially liked the video of what was done. Very satisfied.
9/1/2023
Daniel A. VERIFIED CUSTOMER
Service was great they were very responsive to my needs and concerns. Took care of my problem right away and finished early
9/1/2023
Amarilys M. VERIFIED CUSTOMER
Muy buena la ayuda buen servicio
9/1/2023
Morganne B. VERIFIED CUSTOMER
He’s great ! Very informative and answers everything promptly!
9/1/2023
Crystal L. VERIFIED CUSTOMER
I beyond Satisfied with the services provided. Michael Cruz has been more than amazing ! I always look forward to coming to my Brandon dealership !
You guys are the best !
8/31/2023
Charles R. VERIFIED CUSTOMER
John has been great. Unfortunately the issue does not want to be replicated easily but hopefully the system has fixed itself. Very grateful to work with him and the team and VW Brandon has exceeded my expectations.
8/31/2023
DOMINI B. VERIFIED CUSTOMER
Jon was very professional, courteous and exceeded my expectations.
8/30/2023
Danielle L. VERIFIED CUSTOMER
Johnathan was absolutely great!!
8/30/2023
Ashley M. VERIFIED CUSTOMER
She has been very knowledgeable, kind and helpful. I think she's great. Very professional but also down to earth which makes the experience more comfortable.
8/30/2023
Jun K. VERIFIED CUSTOMER
New car condition was not ready as it was promised and checked before pick up.
8/30/2023
Samuel G. VERIFIED CUSTOMER
Seth Kalman's professionalism and approachability were evident throughout my interaction with him. He consistently kept me well-informed and provided clear expectations for when I could anticipate updates. In contrast, my experience with Michael Cruz was less satisfactory. His demeanor suggested that he had numerous competing priorities, resulting in infrequent updates and a sense of inconvenience when seeking information. Unlike Seth, Michael rarely communicated, aside from notifying me when the vehicle was ready. I found myself repeatedly reaching out for updates, often met with voicemail when attempting to contact him by phone.
8/28/2023
Gavin H. VERIFIED CUSTOMER
Took 3 hours to find out it was a “software update” and when I got the car back i started having the same error “emergency call function” again two days later.