Michael was great at keeping me apprised of the service progress.
8/19/2023
Raymond B. VERIFIED CUSTOMER
Sydney is nothing short of a pleasure to work with. I’m sure the other service advisors are great, but I HONESTLY don’t want to find out! I know I’m going to receive excellent customer service from her, and I’ll WAIT for her to be available if it’s necessary!
8/19/2023
Lauren N. VERIFIED CUSTOMER
Jonathan is always courteous and on top of it. Enjoyed my visit.
8/19/2023
Charles R. VERIFIED CUSTOMER
The survey never works. I always select the survey but I want to make sure it’s known that I really enjoyed the customer service here at VW Brandon. I was wondering if this would be good and now I am happy I did. Best experience ever and I look forward to calling this my service home.
I am hearing some weird noises in the car but I will drive it awhile longer to see if it resolves itself
8/19/2023
Robert W. VERIFIED CUSTOMER
Seth was professional and straight talker. He pointed out extra items that will need addressed.
8/18/2023
Caroline J. VERIFIED CUSTOMER
I those not to have service done, as I was told that it could cost $210.00 for service tec to check vehicle out for issue. Even though car was in for same issue in past . I understand at time it wasn't doing what we called in for. But when radio goes out for 15 minutes at one time and had no back up camera at time when this happened . Never in past was I advised that there could be a charge when this issue happened in past . So as of right now will wait untill it completely goes out and not come back on , then I will bring in and show that it is out .
8/18/2023
Ashlee G. VERIFIED CUSTOMER
Michael is always so nice ,helpful and goes out of his way to make sure you know what is happening with your vehicle every step of the way. Thank you!
8/18/2023
Thuong H. VERIFIED CUSTOMER
Good service!
8/18/2023
Yepes I. VERIFIED CUSTOMER
Excellent customer service
8/18/2023
Alexandra S. VERIFIED CUSTOMER
Great customer service.
8/18/2023
Erick H. VERIFIED CUSTOMER
Mr. Malave is exceptionally attentive to the customer while also providing succinct and clear information regarding the maintenance requirements for the vehicle. He takes the time to understand the customer and personalizes the process to ensure satisfaction. Business for the service department and eventually the sales of new vehicles is ensured due to his dedication, knowledge, and honesty.
8/18/2023
Norman D. VERIFIED CUSTOMER
Always recommend by me
8/17/2023
Aracely G. VERIFIED CUSTOMER
He was very nice even to my son. He explained what was wrong and that he could help me the next time if this problem occurs again.
8/17/2023
Ryan W. VERIFIED CUSTOMER
Not completely. I filed an complaint with corporate.
8/16/2023
Micah B. VERIFIED CUSTOMER
Rolando did a great job communicating with me during the entire process for my repair.
8/16/2023
William J. VERIFIED CUSTOMER
Great job.
8/16/2023
Kristen L. VERIFIED CUSTOMER
Thanks John
8/16/2023
Brandy E. VERIFIED CUSTOMER
So far Jonathan has been been very helpful and responsive. My repair is not complete yet given a parts delay but service this far has been great
8/16/2023
Nicholas V. VERIFIED CUSTOMER
It would be long to type, it the worse thing to go through. Thanks for nothing 6 hours waiting at the shop and 5 day for the back light to replace,
8/16/2023
Carmen R. VERIFIED CUSTOMER
Michael Cruz just did an excellent customer service today taking care of my request. Very professional service. Once again thank you so much Mr. Cruz.