Sydney has been by far the best service advisor I have ever been paired with in the last 6 years. She listens, she explains, and she keeps in contact with me. Most of all, great customer service begins with being personable and she is great at it. I’m always satisfied with the customer service she provides. Kudos to you Sydney! Thanks ever so much!
7/1/2023
Santiago D. VERIFIED CUSTOMER
No comments
7/1/2023
Peter P. VERIFIED CUSTOMER
All good
6/30/2023
Nicole B. VERIFIED CUSTOMER
CK was absolutely wonderful from day one. He was able to put me in a loaner vehicle while my car was being worked on, constant communication, and one of the best people at his job and customer service.
I will be back in the future.
6/30/2023
Janet L. VERIFIED CUSTOMER
I was not informed when I brought my car in for the recall,the paperwork for the recall said 11 hours plus evaluation and setup . It has taken 10 days. I was not given an electric car as a loaner. The car I was given was fine but no information about the car . The car only had about 3 gallons of gas.100 miles. I bought an electric so I wouldn’t have to buy gas. It’s not my fault the car had to be recalled. I like my car. The young man at the gas station found the latch and pumped $7.00 in gas for me. There should have been at least a half a tank of gas to start with.
6/30/2023
Fatima C. VERIFIED CUSTOMER
I received excellent service!
6/30/2023
Joshua E. VERIFIED CUSTOMER
Best dealership experience ever!
6/30/2023
Jennifer O. VERIFIED CUSTOMER
Michael Cruz was a pleasure to work with. He did a great job communicating. He was kind, helpful, knowledgeable, and very efficient.
6/30/2023
Peter B. VERIFIED CUSTOMER
Problem unsolved
6/30/2023
Martin L. VERIFIED CUSTOMER
Thank you
6/30/2023
Shirley P. VERIFIED CUSTOMER
The recent Service performed on our VW Atlas was excellent. CK at the Brandon Service Department know how to Manage a Service Team! He sets an outstanding example for his Team! The entire experience was thorough, efficient and very cost effective. Chirag, the repair technician completed the service very promptly and perfectly. Jonathan, at the Service Counter also, very patiently, answered a number of my questions resolving my concern regarding future maintenance and unfamiliar technology issues.
In addition, Kelly, a Title Clerk with Brandon Volkswagen, was very helpful correcting an ADA error with the DMV. It was all resolved to our satisfaction and we very much appreciate her diligence.
The entire team at Brandon VW has exceeded expectations and my husband and I will happily refer family and friends to this dealership.
Brandon VW's service has been exceptional!
6/29/2023
Charles R. VERIFIED CUSTOMER
Great job
6/29/2023
Yenlay M. VERIFIED CUSTOMER
El trato de el señor Rolando Malave para mi es el mejor. Todas mis citas las saco con el. Excelente atención, amable y siempre dispuesto a resolver todos los problemas y dar explicación a cualquier pregunta. Gracias por siempre estar para los customer.
6/28/2023
Kathleen B. VERIFIED CUSTOMER
Quick and easy drop off and pickup, VW team professional and truly seemed to care, facility clean and orderly. Great job Brandon VW!
6/28/2023
Mitchel P. VERIFIED CUSTOMER
Jonathan was professional and transparent. I felt comfortable talking with him. The video from the Technition was super helpful.
6/28/2023
ARIA A. VERIFIED CUSTOMER
Jonathan was very helpful and thorough, I truly appreciate his help with my car!
Thanks to the tech as well and for the video.
6/28/2023
Peter V. VERIFIED CUSTOMER
No additional feedback
6/27/2023
Kevin B. VERIFIED CUSTOMER
Sydney was thorough and also very hospitable. The atmosphere of the service department as a whole, is very pleasant.