Michael was working very hard for several customers at the same time and completely met my expectations
6/26/2023
Patrick S. VERIFIED CUSTOMER
He was very professional and proficient
6/26/2023
Kedwin D. VERIFIED CUSTOMER
Great customer service, great follow-up
6/26/2023
Linda A. VERIFIED CUSTOMER
I reached out to VW of Brandon to get an oil change and see about the clock spring. There was an inspection done of the entire car because of the 140K mileage. Few weeks later my car broke down in Naples,FL. I had a technician diagnose it again and there is an issue with the alternator. VW of Brandon never mentioned this in the final report and I paid over $300 plus for an oil change and never to be told about the alternator issue.
6/26/2023
Gina G. VERIFIED CUSTOMER
Thank you for a great service! I appreciate the time spent in explaining all the details, options, and suggestions. I have been purchasing vehicles from your location since we relocated to Florida 8 years ago and this is the first time I felt appreciated, and treated well! THANK YOU!
6/25/2023
Holly R. VERIFIED CUSTOMER
Sydney did an amazing job! Very personable and professional. First time having her as an agent but will continue to request her.
6/25/2023
Robert M. VERIFIED CUSTOMER
You know everything about the car.. all maintenance performed by dealer.
6/24/2023
Liza M. VERIFIED CUSTOMER
Sydney was very courteous, polite, and professional . While I was waiting, she came to me a couple of times and gave me the status of the work order. I was very pleased with her customer service and attention. Thank you Sydney!
6/24/2023
Jaclyn L. VERIFIED CUSTOMER
The communication could have been better. Text messages were going to the wrong number. When I hadn’t received word about my car being checked in, I called and had the service desk correct the number. I came back to the dealership to check the status of the car and found that it was ready; hadn’t received word of that status update. Jonathan was nice, but I would have appreciated better communication.
6/24/2023
Miriam T. VERIFIED CUSTOMER
Terrible communication. Advisor went for a vacation and no one was looking after the car. The car was sitting there for 3 days and nobody knew anything about it. Called 6 times and was in hold forever and not able to speak to any advisor. Definitely not coming back ever again.
6/23/2023
Lyle P. VERIFIED CUSTOMER
Really cares about her customers,Really good communication.
6/23/2023
Juan G. VERIFIED CUSTOMER
my vehicle was towed in sooner than expected, and the gentleman that helped me was polite and friendly
6/23/2023
Joseph S. VERIFIED CUSTOMER
Great job with oil change & wiper malfunction repair!
6/22/2023
Cynthia W. VERIFIED CUSTOMER
Sydney is so professional. I love her.??
6/22/2023
Katricia F. VERIFIED CUSTOMER
Michael is amazing! Excellent customer service skills.. extremely welcoming, patient, helpful and knowledgeable!! He actually made my morning a lot better just from having good genuine energy!
6/22/2023
Carley H. VERIFIED CUSTOMER
John did a great job of getting my car in for maintenance, will continue to work with him
6/22/2023
Joyce B. VERIFIED CUSTOMER
Excellent service! Professional and friendly!
6/21/2023
Gisella S. VERIFIED CUSTOMER
Great customer service and the waiting area was comfy and clean.