I drive 65 miles for Brandon's service when there are two other VW dealers on the way. If that doesn't tell you I like Brandon VW service department, particularly Carlos and Andres, I don't know what will. They're the best service people I ever dealt with in my 23 years of owning VW's.
2/28/2023
Brian P. VERIFIED CUSTOMER
Thanks for everything Carlos
2/28/2023
Janette G. VERIFIED CUSTOMER
I m very satisfied whit the service the Rolando Malave . Thanks
2/26/2023
Christina R. VERIFIED CUSTOMER
Carlos is the best!!
2/26/2023
Sultan A. VERIFIED CUSTOMER
Great customer service.
2/26/2023
Yvonne B. VERIFIED CUSTOMER
Our daughter wanted this vehicle when we purchased it for her in 2019 and what a mistake that has ended up being. In comparison, your service standards are lacking integrity, and an ongoing attempt to manipulate a young, female driver each times she visits your various dealerships in Central Florida. All but one recommendation (tires) given was a premature attempt at getting some work in on our end. The video shown mentioned problems that were not there when we had our personal mechanic look the car over. Shame on Volkswagen!! $206 diagnostic fee?! What a racket. My husband and I have owned nothing but Ford/Lincoln since 2006 and this would never happen with a service advisor at Brandon Ford or Parks Lincoln. We have lived locally since our youth and we will be sharing this story with our network.
2/26/2023
James K. VERIFIED CUSTOMER
I asked sales for an appraisal of my car. It’s low miles and condition are attractive. They once again offered no helpful deal options for a long time multi car purchase customer. I requested a quicker service experience and received this courtesy. I think the sales staff, particularly the individuals making the decisions, are a (Screw the customer over) crew. I will never buy from VW of Brandon again, furthermore I will not recommend this dealer to anyone in the future.
2/25/2023
Carlos D. VERIFIED CUSTOMER
Where do I begin, Rolando is an absolute super star. He made my lengthy repair process less stressful. He always kept me updated and I can say because of him you guys have a customer for life.
2/25/2023
Faizan J. VERIFIED CUSTOMER
Jon was very helpful and understanding with the limited time window that I had to get my car back. I was very glad that everything got done in the nick of time.
2/24/2023
Rex B. VERIFIED CUSTOMER
Super as always. That's why I keep coming back. I trust Maio and I trust the VW mechanics to take care of my car.
2/24/2023
John P. VERIFIED CUSTOMER
I am satisfied with the service I received and the politeness of the staff. But, a bit disappointed that Volkswagen is unable to fix my vehicle. But, I can't hold that against the staff at Brandon vw.
2/24/2023
Dale B. VERIFIED CUSTOMER
Service at Brandon Volkswagen was very professional and friendly.
2/24/2023
Alan D. VERIFIED CUSTOMER
Sydney is definitely an asset to your dealership! She is very knowledgeable, professional and knows how to treat a customer well. I look forward to continuing my relationship with Volkswagen Brandon. Thank you Sydney!!
2/23/2023
Christina F. VERIFIED CUSTOMER
Car was not fixed due to the wrong part being purchased. Charged for labor and car is still not fixed
2/23/2023
Jose M. VERIFIED CUSTOMER
Prefiero que sea personalmente la entrevista. En las oficinas de VW en Brandon, FL. Me urge reunirme con ustedes. No habló inglés. Español únicamente.
José S. Miranda Freytes.
****-****-xxxx
2/23/2023
Grant T. VERIFIED CUSTOMER
Carlos did a great job helping me with a loaner car after additional repairs were identified for my car
2/22/2023
Sherrie I. VERIFIED CUSTOMER
Carlos was very helpful and attentive to my needs as s a customer. He was very professional throughout the entire experience.