Kim is the best!!! I’ve had many different service advisors and she has been the first that I feel like actually cares for her customers!!! I appreciate her thoughtfulness and follow up of every step with my cars service. She deserves all the kudos!!! (And a raise)
8/30/2024
William T. VERIFIED CUSTOMER
I had an excellent experience. I traveled from Lakeland, because I can not trust the local dealership anymore. I'm glad I did. I'd be happy to provide more details on my terrible experience with them, if you're interested. I had a great visit with Brandon Volkswagen!
8/30/2024
Robert E. VERIFIED CUSTOMER
Kim was very professional and kind
8/30/2024
Horace R. VERIFIED CUSTOMER
More coupons
8/30/2024
Colin R. VERIFIED CUSTOMER
Rolando is the man!!
8/28/2024
Roderick B. VERIFIED CUSTOMER
Great work guys next time don’t leave tools in the car I have one you guys left but otherwise great work!
8/28/2024
Tamara W. VERIFIED CUSTOMER
He provided excellent service to me
8/28/2024
Carlos V. VERIFIED CUSTOMER
Alexandro Feliciano was very professional and courteous during the vehicle service experience. He represented your dealership well.
He was also very prompt in explaining the service performed on our vehicle.
8/28/2024
Holly P. VERIFIED CUSTOMER
Alex did a great job today going above and beyond to get my tire replaced.
I was annoyed with having to wait three hours to get my tire replaced though. This was NOT Alex's fault.
8/27/2024
Josh V. VERIFIED CUSTOMER
I’ve been taking my vehicle to Volkswagen of Brandon for a year and Kimberly is the most professional and understanding service advisor I’ve had within that time. My vehicle had warranty work done and the service technicians did an great job. Considering the sunroof had to be removed in order to replace the sunroof shade, I’m happy to see everything is in working order and my interior / exterior has no scratches.
Upon pickup of my vehicle I noticed the driver’s mirror was distorting objects. I turned around to find out why my drivers side mirror seemed different and Kimberly took the time to explain the mirror was replaced after the tech accidentally broke it. (IN NO WAY AM I UPSET THAT MY MIRROR BROKE AS THE PART WAS REPLACED WITH OEM) Kimberly offered to order a replacement mirror as the replacement had a distortion in the glass. I really appreciate her going above and beyond for me and hope this review expresses that.
8/26/2024
Linda P. VERIFIED CUSTOMER
Will be looking for the survey.
Thanks
8/26/2024
Oriana M. VERIFIED CUSTOMER
Honest and open communication from Alexandro. Very pleased with his customer service. Thank you.
8/25/2024
Jane E. VERIFIED CUSTOMER
1000% better than my experience last year.
8/25/2024
Bryan C. VERIFIED CUSTOMER
Kim was the best
8/24/2024
Marissa K. VERIFIED CUSTOMER
Customer service was great. I'm worried as the screen showed grainy like low resolution a couple of times. I never has this issue prior to service.
8/24/2024
Jeanne S. VERIFIED CUSTOMER
Thank you so very much for serving my vehicle. Also for providing a loaner vehicle.
8/24/2024
Michelle A. VERIFIED CUSTOMER
Alex was absolutely amazing! He made sure I was quickly taken care of, provided updates throughout the service, and made the process quick and easy.
8/24/2024
Daniel W. VERIFIED CUSTOMER
Rolando was very honest and forthright in his assessment of my VW service. It was alike being back at Reeves Tampa (2004-2020). Manufacturing of all vehicles can have mistakes. I expressed to Rolando the only miscommunication was the dealer accepting my vehicle with no timeframe for discovering the problem.