Jim Burke Ford Lincoln Auto Repair Service

Ida is the best!

Great services and employees

Brittany Godbee has been my constant contact since my initiation to Lincoln. She has been unwavering to help me get to the bottom to my vehicle issues. She has asked questions and confirmed issues to my satisfaction. she follows up with all questions and concerns from me and the mechanics to help my car issues be addressed. I have had nothing but great service from Brittany to the driver,Michael, who picks my car up and delivered it back to me. I have had many other cars which needed and had problems in Bakersfield. Lincoln has been the only company that has fixed the issues and have thanked me for being a customer. Your Lincoln group in Bakersfield is a unique and respected group from my perspective.

Jose knew I had another appointment coming up and so he had to technicians work to get my car out in a timely manner. Exceeded my expectations.

None

I really appreciated the continuous texts to keep communication open!! Also, he delivered what we asked for in the time he said it would take and the price it would cost. Great job!

Great service, very happy.

Everyone was very helpful

Matthew was 100% committed to helping us with our service request, he was very knowledgeable on what was going on and made sure to notify us with every update as soon as he was able to, he made this process bearable

Horrible experience so far, my truck was in the shop for 2 weeks and was returned to me doing exactly the same thing I took it in for.. only a few days later and it’s back in the shop. I’m concerned it was returned to me without any repairs performed. When I picked it up I was charged for oil change and tire rotation that I requested but upon review the service was not performed

Excellent service. Would not go to any other dealer or service department

It is good to see that you are promoting within. He was always super nice at his last position and I was very happy with him today.

Hello. I don’t usually use your quick lane I go to the Jim Burke off oak st. We live off seventh standard so it’s a long ways away. Jim Burke told me they are too busy so they sent me to you guys. Toni did a great job. the service was done quick even though I showed up 30min early. When I arrived it was a little confusing because I wasn’t sure where to go. The service advisors seemed over worked and not very friendly. A young lady and older man in his 40’s perhaps. He was rude to a Spanish speaking man in Spanish and was upsetting to me. I know a little Spanish I think he didn’t think I knew Spanish. But Thats not going to stop me from using you guys in the future. Toni was very good at his job and treated me very respectfully. Maybe having someone out in service driveway to greet people will help new customers and service advisors and maybe the 2 service advisors need some training or maybe another service advisor?

3 people not wearing masks in the service waiting room. 3 other people come in without masks to get their cars serviced. No one telling them to put on a mask. No enforcement of the policies. Next time I come in I'm stripping down to my underwear so I can get more comfortable, cause evidently your policies don't matter, and no one cares. Or maybe it's upper-management telling your employees to not enforce the mask policy? Anyways, please contact me so I know can figure out what the hell is going on.

She was very professional. She gave explanations on everything that was and needed to be done. She wasn’t pushy and was very kind.

Very pleasant informed and knowledgeable cover entire work order. Only negative was it took 2 hours for oil change

From the rental set up to my vehicle arriving home it here was so much that went wrong with communication. I drive a 8 seater navigator, when I set my appointment up and was setting up a rental I did repeat myself several times I needed a big vehicle the could accommodate 3 full car seats because I have 3 kids in car seats. When I arrive they had no rental ready and had to “find” something. The rental gal found a Lincoln mkc and I expressed I probably wouldn’t be able to fit all the car seats across the back seat. While I struggled trying to fit all the car seats in which just wasn’t working, the rental gal went and “found” a Ford explore that had more room. After now taking car seats out again and no replacing them into another vehicle I get in just to find the car with absolutely no gas and I didn’t want to risk it with my 3 kids trying to make it to the gas station so then once again I had to unload and wait until she went to fuel up the vehicle. All this took over an hour and I had set up my appointment with a rental for a reason. My children had to be at school on the far northwest end of town at noon. So they were obviously late. Then it went smooth until I got home with my personal vehicle and shut my door in the sun where I noticed a nice fresh dent in my driver door. I immediately tried getting ahold of Brittany and no response so I messaged her and asked her if they do a walk around of my vehicle prior to service. She asked for a picture and that is as far as it went. There could have been a little more communication on everything. I feel like the lack of communication makes me frustrated. She never responded back after I sent a picture and I know there was no dent in my vehicle prior to service. There is paint scuffed off the back bumper and that is all that was wrong. I think communication needs work between rental department and service department with Lincoln. And when a customer has a problem with their vehicle maybe follow thru and no just quit communication.

Very professional service representative

Quick service. Jose was friendly!

Thank You Matt