Almost everything was great.
The real disappointment was the quality of the rental can I received when dropping off my car for service. I dropped off a luxury For Expedition and got a tiny, economical car to drive. What a drastic difference.
4/26/2021
ADRIENNE G. VERIFIED CUSTOMER
Wonderful service by all.
4/25/2021
Cornell H. VERIFIED CUSTOMER
Great service!
4/24/2021
Paulette B. VERIFIED CUSTOMER
Thank you, Jim Burke Lincoln.
I’ve been with you for over 30 years and you are “the best.” You’ve always treated me with professionalism and kindness.
This week, you provided me with a loaner equal to my 2019 Nautilus. And may I say, Brittany represents you so well. was excellent. She kept me informed, and treated me with kindness and respect. Thank you all so much.
4/24/2021
Lonnie C. VERIFIED CUSTOMER
Burke ford has allways done a good job on our companys trucks for the last 35 years!
4/24/2021
Liberty Lift. VERIFIED CUSTOMER
Absolutely not. You did not provide a solution to what was clearly a Ford problem and just gave up and returned the vehicle to us unrepaired. Not acceptable.
4/23/2021
VERONICA M. VERIFIED CUSTOMER
Brittany was thorough and accommodating when I needed assistance with recall information.
4/23/2021
Matt G. VERIFIED CUSTOMER
Frankie was very informative Awesome communication skills! Frankie was very transparent on when parts would arrive and always gave us spot on estimate’s on when repairs would be started and completed. We will definitely recommend family and friends to Jim Burke for future service! Every time we deal with Frankie as our service advisor we always get excellent Service! Please let him know how happy we are with our service and we will definitely be back.
4/23/2021
George S. VERIFIED CUSTOMER
No further comments.
4/23/2021
PATRICIA M. VERIFIED CUSTOMER
Great service!
4/23/2021
Jeffrey M. VERIFIED CUSTOMER
Vehicle was taken in quickly and service was done in a timely manner.
4/21/2021
Victor M. VERIFIED CUSTOMER
Advisor Matt Munoz was on point. Kept me updated on my Vehicle and answered all my questions professionally. I would definitely recommend taking your car or truck for service.
4/21/2021
James H. VERIFIED CUSTOMER
Good friendly service
4/16/2021
John D. VERIFIED CUSTOMER
Excellent service, very professional staff
4/16/2021
John D. VERIFIED CUSTOMER
I have used your service many times over the last year‘s and I have been completely satisfied with it. This time, the service was probably 50% of what I expected. There was no sticker indicating when the next service would be, I asked for tire rotation, they said they could not do it because the back tires were at 7/32 and they couldn’t get the hub nuts off. The worst thing they didn’t do in my opinion when I asked for a check on my brakes I was prepared to have new brakes installed I was also prepared to have two new tires installed and I asked the gentleman at the counter to call me if they had any problems. The only call I received was a notice that my car was ready for pick up. My wife went to pick up the car, she was completely upset because of the work that wasn’t done that she had requested. We are currently looking for a place or shop that will sell us two new tires and check and/or replace the brakes as needed.
John D
4/15/2021
Gloria P. VERIFIED CUSTOMER
Looking forward to the continued amazing customer service provided by Miss Godbee
4/15/2021
JACK B. VERIFIED CUSTOMER
Mathew Munoz was on the ball.
4/15/2021
JAMES J. VERIFIED CUSTOMER
José was very professional and I am very satisfied with the work done.
4/14/2021
Carolyn A. VERIFIED CUSTOMER
Brittany always seems to get the job done. She is also very professional and pleasant.
4/14/2021
SANDRA C. VERIFIED CUSTOMER
When I scheduled my appointment I was told it would be ‘a couple hours’. I was called six hours later and informed my vehicle was ready.