Communication is key. When your vehicle is in for service and maybe having some issues addressed, a daily update would be appreciated or at least every other day. You can’t separate service from sales. Poor service makes the sale opportunity very difficult!!
3/12/2021
Reuben B. VERIFIED CUSTOMER
Ida and the Service Tech were very polite and went out of their way to assist me.
Their professionalism and integrity are very high and they treated me with the most respect and courtesy.
Thanks Jim Burke your Staff is very knowledgeable
Reuben
3/11/2021
PAULETTE B. VERIFIED CUSTOMER
I wrote a review earlier.
How I have been with Jim Burke Lincoln for over 20 years. And their sales, service, customer service and hospitality, is awesome. You have been so good to me over the years.
Thank you, PAULETTE B
3/11/2021
John G. VERIFIED CUSTOMER
You guys do a great job!
3/9/2021
Jerrad F. VERIFIED CUSTOMER
I only bring my car to you because the service is covered under the warranty. Notice you were not the actual dealer, and the Oak street lot will never service another of my cars . ‘17 Fusion Hybrid, ‘19 Ranger 4x4 crew cab, ‘20 Fusion Hybrid. You will never get another sale from me. Educate the people you have working for you....you can talk to 6 people at your dealers and get 6 completely different answers!
3/6/2021
CAROLYN A. VERIFIED CUSTOMER
It was a pleasure to work with Brittany. She is very knowledgable of the Lincoln vehicles. She is very courteous and has helped me set up an appointment to further correct some other problems with my MKX.
3/6/2021
Raymond A. VERIFIED CUSTOMER
Excellent service
3/5/2021
CYNTHIA W. VERIFIED CUSTOMER
Great customer service
3/5/2021
EMMA R. VERIFIED CUSTOMER
Thank you for an amazing and quick service
3/5/2021
James G. VERIFIED CUSTOMER
Very difficult to get any person to answer the phone. I had questions about my repair needs. Was left on hold for some time. Had calls not returned.
3/4/2021
Gary B. VERIFIED CUSTOMER
Frankie is always great . The service I receive from all the crew is wonderful. I love the Lift thing. ????
3/4/2021
Jonathon W. VERIFIED CUSTOMER
Frankie always works with me to fit me and try and resolve problems
3/4/2021
James S. VERIFIED CUSTOMER
Jose was very professional in handling the repairs on my auto kept me updated on the status outstanding customer service
3/2/2021
Nadia S. VERIFIED CUSTOMER
She help me to fix my problem super fast with my battery Thanks a lot for the Service Guys they did everything faster.
2/28/2021
Timothy J. VERIFIED CUSTOMER
Jose never left you guessing, called me about pricing to get approval, and called when work was complete. Returned my call promptly. Great job Jose thank you
2/27/2021
DARRELL R. VERIFIED CUSTOMER
Brittany was excellent very welcoming and accommodating. Our service was very good and I always love getting my car washed
2/26/2021
Gary R. VERIFIED CUSTOMER
Jose gave excellent service! Very professional!
2/24/2021
Kristal P. VERIFIED CUSTOMER
Came in to have my maintenance completed and ended up stuck on the side of the road after almost crashing into other drivers due to a piece not secured after my appointment. Ford was quick to get the part and said they would replace it on my vehicle, but never let me know if it was completed or not.
2/22/2021
Christopher P. VERIFIED CUSTOMER
The only thing fixed that was noted was the front end that was under Recall. Then I had to pay 100$ because they said the tie rods had to be replaced. When clearly the tie rods need to be replaced because of the front end being out of compliance.
They still haven’t figured out the long cranking, also the squeak in the front end and the fuel filling problem. I was told all these problems were repaid and were not.
2/19/2021
BRAD E. VERIFIED CUSTOMER
Matt got me in and out super fast. Really appreciate his help