Jose was very helpful and professional. He explained the process, my options and the time it would take. I really appreciate his knowledge and approach.
2/4/2021
BRADLEY CALVIN. VERIFIED CUSTOMER
So far so good!
2/3/2021
MYLON F. VERIFIED CUSTOMER
Excellent service; from check-in to check-out! Everyone was helpful at JIM BURKE LINCOLN— Love our MKX—Nautilus—
Thanks to all!
2/3/2021
Johnny M. VERIFIED CUSTOMER
Ford motor company needs to get off the political correctness band wagon. Thank your local dealership your great
2/3/2021
Ruben M. VERIFIED CUSTOMER
Great job by both service advisor and technician.
2/2/2021
Scott U. VERIFIED CUSTOMER
Thx.
2/2/2021
DEAN A. VERIFIED CUSTOMER
Tabitha was very efficient and her communication was excellent.
2/2/2021
Christopher O. VERIFIED CUSTOMER
Staff was amazing and had vehicle finished before expected, outstanding
1/30/2021
MARIA S. VERIFIED CUSTOMER
It's always a good experience going in to have my vehicle serviced.
Thank you!
1/30/2021
Bradley Calvin. VERIFIED CUSTOMER
We purchased a maintenance package the included synthetic oil changes and regular oil was used. Not happy...
1/29/2021
LESLIE J. VERIFIED CUSTOMER
Brittany was so helpful and very courteous! Bravo!
1/29/2021
Myrlanne R. VERIFIED CUSTOMER
Everyone was friendly. Tabitha Cox was professional .
1/28/2021
Erineo P. VERIFIED CUSTOMER
Very courteous and helpful
1/28/2021
Don R. VERIFIED CUSTOMER
Brittany was courteous and patient as ever. Always helpful no matter what the issue is. I met the Service manager Nick for the first time and was so impressed with his availability and knowledge in helping solve my Navigators problems. Even when my original complaints did not appear to be warranted, he went above the call of duty to ease my concerns. If not for their professional courtesy I would be seeking service at another mechanic. We are in the process of getting a new truck and my friends are moving to Dodge, and my business may not be that valuable but because of Nick and Brittany I will be sticking with Jim Burke in the auto mall.
1/27/2021
Martha O. VERIFIED CUSTOMER
Mr Munoz was pleasantly nice person , very patiently and always had that answer for me. Made me feel welcome since it was my first time. We need people like that .
1/27/2021
Olivia G. VERIFIED CUSTOMER
Very fast service an great costumer service !
1/26/2021
Alan O. VERIFIED CUSTOMER
Great job!!
1/26/2021
Michael G. VERIFIED CUSTOMER
I was not satisfied with your service your service technician ruined our car key and your service rep (frankie) did not offer to replace or refund for the key (175.00) he instead offered an unacceptable excuse blaming us when actually it was your fault because they key was working fine before they serviced the vehicle also we are stll having the same electrical issue with the vehicle i will be contacting the Ford manufacturer for further assistance, we paid $300.90 for poor service.
1/24/2021
Jeffrey M. VERIFIED CUSTOMER
Jose kept me informed of the service and everything went well.