Brookfield has always treated me right. Every time I have called to make an appointment with the service department, they have got me in fast and the work has been completed quickly. Even though I live in Bridgman and am right around the corner from Sieman’s, I will gladly drive the extra distance to Brookfield. Thank you!
4/1/2021
Anthony R. VERIFIED CUSTOMER
She was very nice and very helpful. She was very busy that morning and she always had a smile.
4/1/2021
Rocky L. VERIFIED CUSTOMER
Great service as always, Glad I stopped by.
4/1/2021
Voided R/O. VERIFIED CUSTOMER
Fantastic.
4/1/2021
Kara G. VERIFIED CUSTOMER
They all were wonderful! What was very stressful was handled with ease. Im very grateful for all of the teams effort and guidance through this process.
3/31/2021
Denise J. VERIFIED CUSTOMER
I think that I was treated fairly, and thanks Tony for getting me in so quickly!????????
3/31/2021
Rebecca P. VERIFIED CUSTOMER
The service I received from Jollene Borr was more than above average! She went above and beyond to make sure I understood the services rendered and was completely satisfied! An outstanding employee that is an asset to your company.
3/31/2021
Michael T. VERIFIED CUSTOMER
Tony is a pleasure to work with, think he is a rock star for your staff.
3/29/2021
Randle C. VERIFIED CUSTOMER
Done great, thanks for getting it done so quick,
3/26/2021
Natalee R. VERIFIED CUSTOMER
Tony was very polite and because of him I got the 4 new tires.
3/25/2021
Elis L. VERIFIED CUSTOMER
Jollene was terrific and helped me get through the process with the Chrysler warranty folks and keep my sanity ????
3/23/2021
Vicroria S. VERIFIED CUSTOMER
Thanks a lot you did Great. Safe to say this is my new place for service ????????
3/23/2021
Jeremy H. VERIFIED CUSTOMER
Came in for an oil change. Mentioned I had a hum and thought I had bearing going out on the front passenger side. Somehow paid $124 just for confirmation of what I already diagnosed. A good mechanic would have narrowed that down in 5 minutes and most likely did. I waited all day for a text for an update, but never heard anything till I showed up at the end of the day. I waited another 30 minutes for some reason just to get my keys and bill. Dropped an additional three hundred and something dollars today for the hub replacement today. $105 OEM hub that I got charged $160 for, which I guess is acceptable for a dealership, but still the overall experience was inconvenient and a rip off.
3/23/2021
Cheri J. VERIFIED CUSTOMER
The service was wonderful. I could not have asked for a better service. I had a wonderful time looking for a car. The work they did for my new car as well was fantastic. I would refer anyone there it was that great service.
3/23/2021
Arielle M. VERIFIED CUSTOMER
I believe my brakes were put on wrong from the previous owner and I was told that ceramic brakes squeak by the brookfield service center and they sent me on my way I haven't had my car for a full week and I had to pay for brookfield to even inspect my brakes the young man that helped me was very nice and he told me his honest opinion buying a 17000 dollar car should not cost me money in under a week of ownership these things should have been fixed before I bought it. I'm in love with my car but very sad that I can't drive her until I pay most 400 for her repairs. ???? I really need brookfield to rectify this problem. Brookfield is a amazing place but I'm just sad that it's costing me more money this early ????
3/22/2021
Cheri B. VERIFIED CUSTOMER
I was there for what 2 people in 2 different days told me would be a 40 minute appointment. I checked in at 4:20. I didn’t leave until 5:55. Not one person came to say what was taking so long. The waiting room was dirty and freezing cold. There was no reason for this to have taken so long. I was looking around from the waiting area and an employee was asking another employee what I was staring at. The response was not favorable to your reputation. The walls are very thin in that waiting room. I was appalled at some of the language I heard from a different service area that I could not see. We will not be back.
3/22/2021
Barbara L. VERIFIED CUSTOMER
My oil change experience on 3/20 was literally the best one I've had in the almost 3 years of owning my car. Thank you all SO much. I can't wait for my next visit.