Toyota of Runnemede Auto Repair Service

Mike was great. You did have have the tire needed in stock so it was ordered with rush delivery. It got there a few hours earlier than plan and Mike got me there to replace it.

Everything went smooth and the service department was professional and completed the service in a timely manner.

Very well satisfied

They left all the papers in my car! The paper on the floor and the numbers on the dashboard! They never clean their papers out of the car whenever I bring it in for service!

COPIED FROM MY GOOGLE REVIEW: . Multiple bad experiences with Service Dept. . I bought a used Matrix (elsewhere) in Dec. 2019 that had a recall for airbag. I immediately scheduled an appt. and, after ~an hour of waiting, someone advised me that the part was not yet available, that the appt. was scheduled in error - so I drove there & waited for nothing. Several months later, I did get this work done, but, again, I waited ~an hour after my scheduled appt. for the car to be brought into the shop. . I subsequently had a problem with a rear seatbelt buckle. I came in for my scheduled appt. on 7/1/21 and - again - after ~an hour, I was advised that the part had not come in (that it was a mistake on the computer, that the part was on nationwide back order). Just like before, I drove there & waited for an hour for nothing. The service writer did offer to provide the part at no charge when I returned for the work. . After several weeks passed, I began calling that service writer and left multiple messages, but he never returned my call. Ditto for my attempts to reach the Service Dept. manager. I finally reached the service writer and he referred me to the Parts Dept. Several calls later, I was provided an ETA of the part and was told that I would be called upon arrival - which did not happen. I eventually reached someone who identified himself as Service Dept. manager (he was not), who said that he would call me - again, this did not happen. A few more calls later, I was told that the part was in and I scheduled an appt. for today, 9/23/21. . 35 min. after I arrived, I looked & my car had still not be brought into the shop. An hour after my arrival, I was notified that my car was ready. I joked with the Service Writer that it must only have taken a few minutes and he said that it had been worked on for an hour, which is definitely a lie. Including the time to complete the computer work, it could only have been a maximum of 20 min. I reminded him that I was supposed to get a credit for the amount of the part - which the previous service writer advised would be put in the computer - but he found no record and would not give credit without something in writing (fortunately, I had the paperwork in my car). I asked for a labor credit for all of the time that I had expended (well over 2 hours of phone calls), but he refused. I am a very unhappy customer.

Awaiting your notes

Leonard was on top of it. Thanks

Thanks

Chuck is very gracious, courteous, and very professional.

I was there for two hrs

Len did a wonderful job! I was in and out in 1/2 an hour. Your service is always very professional!

Another gentleman I believe from station 1 helped me as well. He promptly completed my paperwork when writer at station 3 was out to lunch and mechanic Anthony took the time to speak with me briefly. All of the men were friendly and professional and wiling to help even though they were very busy. Thank you!

Excellent service

Look forward to getting another car from your dealership

100x100 satisfied with your service

Anthony did a good job. One area of improvement would concern the discrepancy between auto generated text messages and what he sends out

A wheel was ordered and installed and the wheel was scratched. The replacement wheel ordered was the wrong size. Requiring a now 3rd visit to gwt this done co?rectly.

He was great. Very nice.

Michael was awesome. He explained everything to me. He kept me informed about what was being done with my car. When car was finished, Michael explained what was done and took care of my concerns. This has nothing to do with Michael. The workers left grease marks on my sun roof on the inside of my car. I was very disappointed about this. Also, my steering wheel was dirty.

Everything was great! However, it take a bit longer than expected.