I had an appointment for a 25K service at 11:45am on 5/29. When I dropped my vehicle off I was told an hour to one hour and fifteen minutes. Went next door to sit down for lunch and made sure to be back by 12:45. Got back and my vehicle still was not even in the garage. I asked and come to find out by 1:40 pm my vehicle had still not been started on, two hours after my appointment. I was continuously told “about 20 more minutes”.... not even close. Finally received my vehicle at about 2:10pm and had now wasted my entire day. I had a flight scheduled for 2:30pm to get home to see my family for the long weekend and missed it. Had to drive 6 hours instead in order to be home because of how long you took. Would have had plenty of time to make it if it was done by 12:45-1:00 like I was told. Considering the service department is where dealerships are making their money, it’s pretty unacceptable to be misleading customers about wait times.
5/30/2021
Rachael S. VERIFIED CUSTOMER
Charles was awesome! I was impressed with the communication around my car. I felt he was honest and that is important. It was great to be able to get calls and text communications. Charles was responsive and explained things so I could understand them. I will definitely start coming to Toyota regularly for my service after this experience. Im very happy!
5/30/2021
Samantha E. VERIFIED CUSTOMER
Everyone was very nice and the service was good but it took 2.5 hours for minor service. From what I was told, there isn’t a way to limit appts so you don’t get backed up. I don’t fault any of the employees but I would have rescheduled or left my car if I knew it was going to be so long.
5/29/2021
Jennifer F. VERIFIED CUSTOMER
The service itself was likely fine, nothing was explained to me when it was completed though. Nothing could have been done for all I know. Also, my appointment time was 10am, I arrive about 5 minutes early was greeted by a man with an attitude because I didn't know how services worked at this location, as I am new to the area and am not familiar with this dealership. After THREE HOURS of waiting without any communication from the staff my car was finally "done" .. again, I have no idea what was done but the rude man and the rude cashier didn't tell me anything. Maybe I got an oil change? Maybe my tires were rotated? Maybe someone drove my car around south jersey for 3 hours... maybe it just sat in the parking lot? The rude guy then told me some story about how the computer scheduling system messed up and double booked. I don't believe that, and if it is the case - it should have been communicated. Needless to say, I will never return to this dealership.
5/29/2021
John G. VERIFIED CUSTOMER
All went well. Quick one day service. Thanks Joe!
5/29/2021
Brenda B. VERIFIED CUSTOMER
Brought car in for its first 5000 miles service. 2 hours for this regular service is unacceptable. And no communication from service manager except delayed texts that were meaningless. This was one of the worse experience I have ever had with Toyota. Very disappointed in my manager. Starting my search into other places to take my car.
5/29/2021
Margie S. VERIFIED CUSTOMER
A special thank you to Lenny for
Keeping me informed. And for the tech who worked on the
Car.
5/28/2021
Rosemarie P. VERIFIED CUSTOMER
Chuck was very professional and service was completed in a timely manner.
5/28/2021
David B. VERIFIED CUSTOMER
Extremely happy. I had a lot of questions and they were an there were answered. Any concerns I had were alleviated Due to his expert knowledge.
5/28/2021
Doris P. VERIFIED CUSTOMER
Excellent service
5/28/2021
Loretta B. VERIFIED CUSTOMER
None
5/27/2021
Lynn S. VERIFIED CUSTOMER
Len was a good communicator!
5/26/2021
Michael W. VERIFIED CUSTOMER
N/A
5/26/2021
Tyrell E. VERIFIED CUSTOMER
Still same problems
5/26/2021
Veronica K. VERIFIED CUSTOMER
Excellent service ????????
5/26/2021
Maria G. VERIFIED CUSTOMER
Glad Michael Joyce had more help this time.
5/25/2021
George L. VERIFIED CUSTOMER
My bill said that the tire pressure was checked. When I checked the tire pressure the pressure in the tires was inconsistent. This let me think if you can't check the tires correctly what else did you miss.