Took truck in for routine maintenance and asked them to troubleshoot a burning smell. They contacted me to say the issue was identified and would cost about $1,700 for everything. Gave them the ok. Didn't hear back for several days so I called and they said oh yeh the vacuum pump was leaking and they couldn't get one of the bolts off so it was going to be another $3,000. I ask them to put it back together as that didn't seem reasonable. I took the truck to 2 other shops for an estimate and the cost is going to be between $650 and $850 including the part. So essentially Don Wood Service was going to charge me 3 times the estimated cost for the same work. You should be embarrassed. We will never do business with your service department again!
3/30/2023
Douglas L. VERIFIED CUSTOMER
Had a dead battery over the weekend. Don Wood Ford was able to take care of it the next Monday and perform regular maintenance without an appointment. Another satisfying experience in our Ford Explorer’s maintenance history.
3/23/2023
Roy B. VERIFIED CUSTOMER
Larry and Kyle were very professional and concerned during the repairs on my 20 year old Range! Hats off to both of them!
3/22/2023
Bobby Joe. VERIFIED CUSTOMER
Larry and his team are always friendly, informative, and go above my expectations. I trust taking my vehicle to them.
3/22/2023
Rebecca J. VERIFIED CUSTOMER
Very efficient and not a long wait.
3/22/2023
Suzanne D. VERIFIED CUSTOMER
A good experience, as always.
3/22/2023
William S. VERIFIED CUSTOMER
Another efficient and thorough service visit to Don Wood Ford of Athens. Thank you Kyle.
3/21/2023
Jeffrey M. VERIFIED CUSTOMER
Engine light came back on again 10min after leaving the dealership on 3/18/23.
I’ve been in several times with this same issue and you have been unable to resolve it. This time I wasn’t even given any paperwork to show what work had been done. I was told on the phone by Larry that I would have paperwork.
I was told that I could pick up the truck on Saturday. I said my wife would be in to get it. The salespeople were very rude to my wife and made her wait over 30 minutes before they would release the truck to her. They acted like they couldn’t find the truck or the key. Then they told her there wasn’t any paperwork.
3/19/2023
Bruce B. VERIFIED CUSTOMER
Larry is awesome. Great customer service even if it's not great news. He is honest and helps you understand what they need to do for your car. I do come back because of him.
3/17/2023
Melvin C. VERIFIED CUSTOMER
Kyle made sure that I knew what was done to fix my problem. Also was polite and courteous.
3/16/2023
Tony P. VERIFIED CUSTOMER
Great work as usual
Always try and schedule with Larry
3/16/2023
Debbie S. VERIFIED CUSTOMER
Just disappointed truck turns over 200,000 diesel f-350 and all kinds of problems
3/14/2023
Terry G. VERIFIED CUSTOMER
Good quick service
3/12/2023
Martin K. VERIFIED CUSTOMER
The engine coolant wasn’t topped off after recently having a part replaced and spending several hundred dollars.
3/11/2023
Bruce B. VERIFIED CUSTOMER
Honesty
3/11/2023
Brent F. VERIFIED CUSTOMER
Great service
3/10/2023
Jr M. VERIFIED CUSTOMER
Always great service
3/10/2023
Mary F. VERIFIED CUSTOMER
Outstanding service as usual !!
3/10/2023
Tim K. VERIFIED CUSTOMER
Larry was very helpful as we tried the pick up/drop off service for the first time. He went above and beyond when I missed calls to ensure the vehicle was able to be taken care of that day.
3/9/2023
James S. VERIFIED CUSTOMER
Great service. Great customer support. Very fair price. Well done.