The service personnel and all staff were very nice. I had very little waiting based on the appointment time and they did not keep me any longer than necessary. I have one minor complaint and that is the Wi-Fi signal was too new for my old style laptop to connect to which was not a big deal but my big disappointment was how dirty the men's restroom was for 10:00 a.m. on a Friday morning. I think this area could use significant Improvement and that is my only complaint. I do have expensive repair coming up and would appreciate some coupons or some type of compensation for this report against my upcoming service.
12/22/2024
Opie T. VERIFIED CUSTOMER
Great job on the truck. I will always trust Don Wood with my vehicles.
12/21/2024
Judith H. VERIFIED CUSTOMER
Bradley was excellent…almost as good as Larry! He was pleasant, patient and willing to help in any way. He explained everything!
Overall, it was a great experience!
12/20/2024
Charles M. VERIFIED CUSTOMER
Very professional and good service
12/19/2024
Judy R. VERIFIED CUSTOMER
My Mom’s car was worked in same day for battery replacement. Very satisfied. Great service!
12/18/2024
Celia M. VERIFIED CUSTOMER
Bradley always greets with a friendly smile, and he remembers my name. He reviews what my car needs and tells me approximately how long the work will take. Typically it’s done in under that length of time. The work has always been just right. Also, waiting room is lovely and clean, with coffee available.
12/15/2024
Drew A. VERIFIED CUSTOMER
Thanks for the quick and professional service of my car today! I love the new tires!
12/14/2024
Rick C. VERIFIED CUSTOMER
Very helpful!
12/13/2024
Howard D. VERIFIED CUSTOMER
Appreciate the efforts to diagnose and fix the headlight issue.
12/12/2024
Linda H. VERIFIED CUSTOMER
Bradley is very friendly, helpful and answered all my questions.
12/12/2024
Phyllis D. VERIFIED CUSTOMER
Great experience. Pleasant and competent service advisor.
12/11/2024
William B. VERIFIED CUSTOMER
Thank you
12/11/2024
Serena M. VERIFIED CUSTOMER
The service department does a great job not only servicing your vehicle but also keeps you informed of the progress. The staff in the service department are always polite and helpful!
12/11/2024
Barbara B. VERIFIED CUSTOMER
I moved to this area 8 years ago from Tennessee and my car was new at the time. Don Wood has done the service work on it ever since. I have been extremely satisfied and will continue taking my vehicle there. Knowledgeable, kind, friendly and helpful employees. Being 90 years old, I have driven a lot of cars and have had experience with several Ford service departments . Don Wood is the best!
12/10/2024
Dawnette R. VERIFIED CUSTOMER
You guys always take excellent care of our vehicles!! Thank you for fast, friendly, reliable service.
12/10/2024
Bradd J. VERIFIED CUSTOMER
Great service
12/8/2024
Warren J. VERIFIED CUSTOMER
Timely and issue taken care of.
12/7/2024
Gregory M. VERIFIED CUSTOMER
Larry and Bradly always do great!
12/6/2024
Carol F. VERIFIED CUSTOMER
Larry Porter is always helpful, knowledgeable and welcoming when I arrive.
I have been dealing with him for years and always call him if I have a question or problem. He makes dealing with Don Wood Ford so easy!
12/5/2024
Brian V. VERIFIED CUSTOMER
Always a great experience when Larry is there.
He’s very thorough in explaining everything and answering my questions!