Scott Murray is an excellent dealer. Greatly appreciated him making me happy and satisfied
8/5/2022
Justin S. VERIFIED CUSTOMER
Hands down the best customer service I’ve experienced to date. Ryan was very informative, took the time to answer any and all questions. Great service team at Fernelius! From my experience with Ryan he has earned my business from here on out.
8/5/2022
Cynthia C. VERIFIED CUSTOMER
I really appreciated his helpful laying out of info and options
8/4/2022
Eric B. VERIFIED CUSTOMER
I appreciate everyone's help. Thanks
8/2/2022
Eric H. VERIFIED CUSTOMER
Excellent service
7/28/2022
Michael J. VERIFIED CUSTOMER
Thank you
7/20/2022
Russell D. VERIFIED CUSTOMER
Job well done!!
7/18/2022
Benjamin B. VERIFIED CUSTOMER
Pleasant and helpful. Thank you.
7/9/2022
Cynthia O. VERIFIED CUSTOMER
He was highly professional and carried thru on all his promises! My vehicle was delivered back to me in perfect shape! I couldnt be happier with my car and your service dept! Well done!
7/8/2022
Linda W. VERIFIED CUSTOMER
Thanks for getting it in it’s hard finding a good dealership we called a couple and nobody returned our call I appreciate the prompt service I will call you again thank you
7/6/2022
Jeff R. VERIFIED CUSTOMER
Matt did a great job getting the part we needed and scheduling the repair work before we had to leave for a long trip.
7/5/2022
Terry S. VERIFIED CUSTOMER
very happy with the service and promptness. thank you very much
6/28/2022
Cherayn O. VERIFIED CUSTOMER
Excellent service!
6/28/2022
David M. VERIFIED CUSTOMER
Hi, we came to Cheboygan to have air conditioning looked at for leaks etc as it wasn’t working. We were told that Freon was added and all that was needed. It must have a leak or something wrong as it is not working at all again. Please give David or I a call at ****-****-xxxx or 231 -881-9986 to set up an appt to have it looked at again. Thank you.
6/23/2022
Kathy A. VERIFIED CUSTOMER
Very efficient service and friendly technician!
6/19/2022
Scott M. VERIFIED CUSTOMER
Great job!!
6/9/2022
Bruce L. VERIFIED CUSTOMER
You guys are great
6/6/2022
Jeanine M. VERIFIED CUSTOMER
We had our brakes replaced on a 2015 Prius just less than two years ago. We paid the price submitted. Less than 40,000 miles later our brakes are shot. We were told yesterday by the service manager that they put aftermarket parts on our brakes the last time they did them. We were not given that information did not authorize aftermarket parts and are completely dissatisfied with Fernelius Toyota. Ryan Svoboda, service manager Did all he could do to help us and I feel bad that I took it out on him yesterday. I called to apologize and to set up getting our brakes done and I have not received a return call from service.