You are the best Toyota dealership I’ve ever dealt with! Ryan was really great!
5/21/2022
Stephanie T. VERIFIED CUSTOMER
Excellent service. Much appreciated!
5/18/2022
Lorena B. VERIFIED CUSTOMER
Appreciate the time they took to fix my problem
5/12/2022
Don K. VERIFIED CUSTOMER
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5/3/2022
Lorenell T. VERIFIED CUSTOMER
Thank you for being flexible in the appointment day and time and the repair! I also appreciated the loaner car so we could explore a bit of downtown Cheboygan during the time the car was getting new brakes.
4/28/2022
Eric K. VERIFIED CUSTOMER
Very polite and respectful, provided thorough information, and was patient while I was asking questions.
4/22/2022
William C. VERIFIED CUSTOMER
Matt provided an excellent customer service today. He kept me informed and answered all of my questions. It’s rare to find such a great Service Manager as Matt
4/21/2022
Heidi L. VERIFIED CUSTOMER
Excellent service
4/21/2022
Kristina L. VERIFIED CUSTOMER
Laurel was awesome and made the whole repair process simple. She is a huge asset to your company and has impeccable customer service skills.
4/6/2022
Ralph B. VERIFIED CUSTOMER
The results of the diagnostics wasn’t what wanted to hear but the service department was efficient and professional. All I could ask of a dealer.????
4/5/2022
Mike K. VERIFIED CUSTOMER
Thanks for your help with my Toyota vehicles.
4/5/2022
Harold N. VERIFIED CUSTOMER
Thanks
3/31/2022
Laura G. VERIFIED CUSTOMER
Heather was fantastic. The crew and facility is top notch.
3/30/2022
Sherri B. VERIFIED CUSTOMER
Very professional and polite. All around nice guy!
3/30/2022
Glenda M. VERIFIED CUSTOMER
Thank you for your job well done
3/30/2022
Michael B. VERIFIED CUSTOMER
Fernelius Toyota was great!
3/29/2022
Roland A. VERIFIED CUSTOMER
Service was great and very prompt
3/29/2022
Tiffany H. VERIFIED CUSTOMER
I bought my vehicle in Nebraska. I had my first year or so service done there. I appreciate how they washed my vehicle at each service (rain or shine and even in the winter). Also- water and coffee would be good. I saw a sign that stated coffee by the showroom. I think you meant the coffee next to the restaurant ..? So no one was drinking any. Paying 100.00+ for an oil change these are 2 simple things that keep your people happy.
I’ll be honest. When I think about purchasing a vehicle I also factor in the place I have to go to for my services. I have yet to find a Toyota dealership as nice as my old one (Corwin Toyota in Bellevue NE near Omaha). We had snacks, drinks, a kid play area equipped w tv’s and iPads, car washes, and a display of water, fish and animals to enjoy (and to keep the kids happy). All places rate very low after that experience. It truly is appreciated by you he customers. A restaurant in the waiting area, in my opinion, is tacky.