Ryan was great! I stopped in with no appointment and had a small issue that needed to be checked and he was able to work me in without a long wait .
3/28/2022
Valerie R. VERIFIED CUSTOMER
Always great ,Always helpful
3/25/2022
Monica L. VERIFIED CUSTOMER
Ty
3/24/2022
David B. VERIFIED CUSTOMER
Thanks, Dave
3/23/2022
Paula W. VERIFIED CUSTOMER
The human caring and communication skills of your service team will never be replaced by automated systems, no matter how sophisticated the “AIi.”
3/22/2022
Steele L. VERIFIED CUSTOMER
I wouldn't normally take time to fill out a survey, but I do think it's very important that this visit be recognized. It was completely in line with my past experiences at Fernelius Toyota: quality service and a job well done with nothing but friendly professionalism. At the heart of this visit was Heather Ford, who was communicative and extremely helpful with explaining my car's needs and different options for meeting those needs. It should be especially noted that people like Heather are what make service at Fernelius what it is: service-oriented and committed to the highest quality available. I hope that this message transmits just how special and important Heather, and other team members like her, are to the Frenelius Toyota team!
3/22/2022
Mark H. VERIFIED CUSTOMER
Ryan is always polite and goes the extra mile to explain all the service. Any questions are thoroughly answered with great patience.
3/21/2022
Rosemary R. VERIFIED CUSTOMER
When we arrived to service area Ryan greeted us. He asked us our concerns about our vehicle. We had several items on our list and he was patient as we talked through each of them. He repeated back to us what we had said. Very proffessional.
3/21/2022
Deann S. VERIFIED CUSTOMER
Thank you for your service
3/21/2022
Deanna R. VERIFIED CUSTOMER
Matthew was extremely helpful & a pleasure to work with in finding resolution of my mechanical concerns.
3/21/2022
Judy S. VERIFIED CUSTOMER
Excellent—as always!
3/18/2022
Phil S. VERIFIED CUSTOMER
Great experience, thank you.
3/18/2022
Carol E. VERIFIED CUSTOMER
Ryan and team did repair before appointment time since I arrived early. Very fast service. Amazing
3/17/2022
Jeremy W. VERIFIED CUSTOMER
Great people ! Service guy had great attitude !
3/16/2022
Jeff N. VERIFIED CUSTOMER
If Heather was the young lady who waited on me in the service department, I would say that she did a great job. She answered all of my questions and made me feel very comfortable. She made the difference between an ordinary service visit like I get in TC or Labadie, and an excellent experience. Well done.
3/15/2022
Nancy C. VERIFIED CUSTOMER
Laurel went above and beyond trying to fix the issue with my car. Hopefully Toyota figures out a solution to this problem. Thank you Fernelius Toyota and Laurel for everything, I really appreciate it.
3/15/2022
Dennis J. VERIFIED CUSTOMER
I trusted your service department to correct a steering problem and it was completed in a very short and timely manner. The staff was very friendly, helpful and considerate. Thank you dearly for your help.
Dennis J
3/13/2022
Ryan C. VERIFIED CUSTOMER
Service manager rocks!
3/12/2022
Debra V. VERIFIED CUSTOMER
Great service
3/12/2022
Shaun P. VERIFIED CUSTOMER
Great job! Was in a difficult situation and they got me back on the road