Generally happy with service. I do, however, notice that for both of our Toyota cars (Rav 4 & Highlander hybrid) there is a consistent problem with reprogramming the TPMS when we mount the summer or winter rims & tires. I had the winter tires put on the Hylander this afternoon and the tire pressure monitoring dashboard light went on after I had driven approximately 15 miles. I ended up purchasing a tool to program the Rav 4 and have not had a problem since I started programming it myself. I guess I will have to do the same for the Hylander. This problem started approximately 3 years ago on the Rav 4 and several years ago on the Hylander. Could there be a problem with your programming tool? Are other customers experiencing this?
11/24/2021
Albert W. VERIFIED CUSTOMER
Aaron informed me of the extra work needed and was prepared to complete it immediately to save me the trouble of traveling from Atlanta twice. This was a big help and was very considerate.
11/20/2021
Edward T. VERIFIED CUSTOMER
Your service department is working well, it is greatly improved from the shitshow of a few years ago when they told me it would take five hours to change the sparkplugs in my Taco.
11/20/2021
Andrew F. VERIFIED CUSTOMER
Well handled and excellent service.
11/20/2021
Ernestina M. VERIFIED CUSTOMER
Very satisfied with the quality of service today, Ryan was great.
11/20/2021
Sandra N. VERIFIED CUSTOMER
There's still some things that weren't in address that I did not ask them to do but it would it was simple things And it's just as much my fault I probably shouldn't ask them to make sure everything was working when it left
11/19/2021
Stephanie C. VERIFIED CUSTOMER
I don’t know what Aaron is so nothing there. In regards to the Cheboygan group, they are very professional and just down home friendly!
11/18/2021
Jerome M. VERIFIED CUSTOMER
Always quick service & courteous staff
11/18/2021
Bob S. VERIFIED CUSTOMER
Ryan P in the parts department did a great job finding the right tires at a quality price for my vehicle!
11/18/2021
Darwin H. VERIFIED CUSTOMER
????
11/17/2021
Maryann D. VERIFIED CUSTOMER
today was good. Previous experience with the transmission replacement!! Not Good ! Had my truck 3 months!!???? Why so Long??
11/16/2021
Gary C. VERIFIED CUSTOMER
They took care of a software recall that just came in so we wouldn't have to return on a separate trip. Matthew came and ask if we had time available and we said yes.
11/16/2021
David H. VERIFIED CUSTOMER
excellent service Ryan is very helpful
11/14/2021
William T. VERIFIED CUSTOMER
I wish you had had the parts in stock to save me the second 4 hour round trip drive.
11/10/2021
Dennis V. VERIFIED CUSTOMER
They said they adjusted the air pressure in all my tires but according to my gauges I have one tire 4 pounds lower than the rest of them. Other than that everybody was very courteous and everything went well wasn’t sure why they had to get into my glove compartment but I did see the tech into my glove compartment
11/10/2021
Larry J. VERIFIED CUSTOMER
Always good service at Fernelus
11/9/2021
Michael A. VERIFIED CUSTOMER
Satisfied with service , but 3 hour wait was a bit much
11/9/2021
Kristina G. VERIFIED CUSTOMER
Thank you so much! I appreciate the willingness to switch out a recall part for my vehicle so I am able to go home to Indiana. I was in Mackinaw City for the unexpected passing of my uncle.
Thank you again for the great service!
Sincerely,
Kristina G