Aaron was exceptional. I had been told the day before that I could walk in without an appointment for 15K service, but should expect at least an hour’s wait. I did walk in and Aaron admitted they were extremely busy but would try to accommodate.They got me out the door in less than 45 minutes with a smile. I have been extremely satisfied with both sales and service at Fernelius (both Cheboygan and SSM). Thank you!!
8/25/2021
Bill K. VERIFIED CUSTOMER
The appointment was right on time was told that the work will take about an hour it was actually less than an hour very satisfied with all sales people and service Personnel.
8/21/2021
Barbara G. VERIFIED CUSTOMER
Very efficient and courteous.
8/20/2021
Jessica R. VERIFIED CUSTOMER
Thank you for your prompt service!
8/19/2021
Ld A. VERIFIED CUSTOMER
Joe and the crew were great..
Excellent job on a fast service to keep my crew on the road thanks again
8/19/2021
Jessica C. VERIFIED CUSTOMER
Very polite and knowledgeable
8/19/2021
Slawomir G. VERIFIED CUSTOMER
Great service, very pleasant experianve
8/16/2021
Julie R. VERIFIED CUSTOMER
Terrific service. Thanks
8/13/2021
Susan S. VERIFIED CUSTOMER
Polite and helpful technicians. And very nice amenities at dealership.
8/11/2021
Laura M. VERIFIED CUSTOMER
Friendly, explained repairs needed and how long it would take
8/10/2021
Charles C. VERIFIED CUSTOMER
My service experience was very good. I continue to be very pleased with your dealership.
8/8/2021
Maureen C. VERIFIED CUSTOMER
Joe's service was very polite, really professional. Knowledgeable and personal. He has very good customer service skills. In addition compassion and empathy. Great smile,, Great guy.
8/5/2021
Mark C. VERIFIED CUSTOMER
Great friendly service
8/4/2021
Peter B. VERIFIED CUSTOMER
No complaints.
8/3/2021
Neal J. VERIFIED CUSTOMER
Excellent facility, really nice people! 10/10
8/2/2021
Robin S. VERIFIED CUSTOMER
We are from MN when we started to have problems with a rear tire. We googled your location and drove over.
Joe was awsome!! He got us in on a Friday afternoon and told us it would be about 2 hrs, It was done in 1.
Great Job and I hope I get a survey from Toyota so I can rave about the survice and hospitality again!!
8/2/2021
Cheryl S. VERIFIED CUSTOMER
Aaron explained everything to me and was very professional and helpfully and took very good care of my car thank you
7/29/2021
Karl G. VERIFIED CUSTOMER
Quick and courteous service for just dropping. Again Thank you
7/29/2021
Kurt H. VERIFIED CUSTOMER
I would like a copy of services that the tech Matt told me were done on my truck before I bought it. Would be helpful to know. I asked for it but didn’t receive it
Thanks
Kurt
7/28/2021
Steven D. VERIFIED CUSTOMER
Worth driving from Alpena. Great service. I have confidence in the service level, thus the reason I make the effort to use your facility. Thanks again.