When I made the appointment for service I was NOT told that the 2 recalls that I partially came to have fixed that the parts were not there to fix the recall. Now I will have to make the 3 hour round trip to come back for that.
9/28/2023
John F. VERIFIED CUSTOMER
Thanks for the kind treatment.
Regards,
John T. Featherstone
9/28/2023
John D. VERIFIED CUSTOMER
Parts were ordered to be covered by extended warranty but you are unable to schedule an appointment until Oct 19. We will be gone for winter by then. So, no I am not happy with your service.
9/26/2023
Sally B. VERIFIED CUSTOMER
It was very disappointing to wait two weeks to get an appointment, and then to have that appointment be only an evaluation and that even though the required part could be delivered in one day, the car cannot be worked on for two weeks. I've already postponed a trip to New Mexico because of the first delay in an appointment. Now I have to drive 1700 miles with a car giving me a bunch of error messages because I can't stay in Michigan another two weeks. Given that I purchased the vehicle from you in June I'd think the dealership would hold a number of appointments open for new buyers and for individuals who are not able to stay in the area.
9/23/2023
James B. VERIFIED CUSTOMER
Failure to diagnose fuel problem despite two visits and multiple representations about the problem spanning over two years, No second opinion sought for diagnoses but a reliance on one persons olfactory capabilities. The problem persists.
9/23/2023
Lorie Q. VERIFIED CUSTOMER
Aaron was right on top of things. Got me in completed job and had me on my way. Good work thanks.
9/12/2023
Daniel O. VERIFIED CUSTOMER
I always feel the service can be trusted at Fernelius. I have another car to bring for seasonal service next week, and I'm sure I'll be pleased again.
9/8/2023
David H. VERIFIED CUSTOMER
Ok
9/8/2023
Patti P. VERIFIED CUSTOMER
Service personnel very helpful
9/7/2023
Sandra O. VERIFIED CUSTOMER
The people made it such a pleasant experience. The service was quick and the waiting area was clean and comfortable.
9/7/2023
Sam M. VERIFIED CUSTOMER
I’m not bitter or upset, but there’s a definite issue w my 2015 ram 1500 that they weren’t able to find, and it cost me a lot of money. I’m sort of satisfied but not completely. I’m going to wind up driving it until it’s even more obviously broken, and I don’t like or want to do that.
8/30/2023
Mark H. VERIFIED CUSTOMER
Awesome restaurant! Service manager was very professional.
8/29/2023
Virginia P. VERIFIED CUSTOMER
What is a CDJR?
8/23/2023
John K. VERIFIED CUSTOMER
Quality care in a professional/friendly manner!!
8/21/2023
Jenny C. VERIFIED CUSTOMER
Aaron was great, as always.
8/21/2023
Michael M. VERIFIED CUSTOMER
Nicely greeted and promptly completed oil change as requested.
8/15/2023
Larry N. VERIFIED CUSTOMER
Everything is fine
8/12/2023
Joe J. VERIFIED CUSTOMER
Your dealership had to be one of the nicest Toyota dealerships I have ever been to. The staff was friendly and courteous, and the prices are great.
8/8/2023
James A. VERIFIED CUSTOMER
Very good experience, thank you!
8/8/2023
Catherine L. VERIFIED CUSTOMER
Service went above and beyond customer service. I'll definitely be back here for service