Don Wood Toyota Service Department is a completely professional and trustworthy business. I am a loyal customer and am always satisfied. From making an appointment at my convenience, to completing the work in a timely manner, and most importantly to doing only what is asked for without inflating the job, I am happy with it all. They also give recommendations for me to consider then or at my next appointment. However, what I have done is never an unexpected car servicing.
9/26/2023
Brenda C. VERIFIED CUSTOMER
Carl is such a good employee and deserves recognition for doing a fantastic job.
9/26/2023
Kevin H. VERIFIED CUSTOMER
Thank you for a job well done
9/26/2023
Kim T. VERIFIED CUSTOMER
I am very satisfied with the care of our car at your salon
9/25/2023
Klaus H. VERIFIED CUSTOMER
Carl was very helpful, professional, and polite, as usual.
Very good service.
9/23/2023
Michael C. VERIFIED CUSTOMER
Great customer service like always
9/22/2023
Roger M. VERIFIED CUSTOMER
Carl does a fantastic job. Always a pleasant experience.
9/21/2023
Donald H. VERIFIED CUSTOMER
You have serviced my cars for eleven years.I’ve haven’t been disappointed so far.
9/19/2023
Susan D. VERIFIED CUSTOMER
Carl is always the consummate professional and easy to deal with - I always have a good experience.
9/18/2023
Mike C. VERIFIED CUSTOMER
Nick was pleasant when I arrived. I drop my car off a hour early not expecting it to be serviced any earlier, but my car was done before my original appointment time. Everyone at the shop has always been friendly and I will continue having my car service there.
9/16/2023
Paul R. VERIFIED CUSTOMER
I think tire rotation should be included as I bought my tires at your store. It is everywhere else you buy tires no matter the discount on the tire purchase. This practice is really a slap on the face.
Have your service folks crack a smile once in a while and explain the service done on the vehicle
It's not a friendly place.
9/13/2023
Jason W. VERIFIED CUSTOMER
Carl is always on top of it. Fast and clear communication, he makes it easy.
9/13/2023
Thomas P. VERIFIED CUSTOMER
Carl always does a great job. He takes care of his customers.
9/13/2023
Jt L. VERIFIED CUSTOMER
N/A
9/11/2023
Stephen H. VERIFIED CUSTOMER
Carl is always a professional and it is a pleasure doing business with him.
9/9/2023
Brad Wharton. VERIFIED CUSTOMER
I spent $2000 for rotors on the front half and brake pads all around. I had to go through three appointments just for them to check everything and they’re still not fixed. In fact they are in worse shape than before I even took it in the first time. None of this is Carl‘s fault and I realize that I think Carl is wonderful. However, I have literally bought every single car I’ve ever purchased from your specific dealership and yet after repeated attempts to fix what should be a simple problem I still paid full price every single time I just feelStabbed in the back by upper management. I am not the one that should be chasing every single penny of profit for I showed you loyalty for over 20 years I just don’t feel it was returned whatsoever.
9/9/2023
Jessica B. VERIFIED CUSTOMER
Best customer service, highly recommended
9/8/2023
Cameron F. VERIFIED CUSTOMER
The wrong wheel was installed, and the tire was flat when I arrived to pick up my "fixed" truck. I will be bringing the truck back to be fixed Wednesday, and I will need a loaner so I don't have to walk 15 miles to get home, and walk another 15 miles when you actually FIX my truck.