At this point I am satisfied with the oil change experience. And will continue to use Don Wood for this. Not the service I was unhappy about.I also had a window repaired as part of my purchase agreement that they tried to charge me for, that took 2 weeks to fix and asked me to bring the loaner back twice so they could sell it but my car wasn't finished. I live over an hour away, you can't imagine the inconvenience this caused. Service I will most likely use in the future....repairs, probably not. I went to Don Wood for a vehicle because I had heard good things....At this point not living up to my expectations, as I was hoping to find a place I could rely on now and in the future. Again, I don't think it's Mr. McPherson at fault. Most likely a culture within the dealership.
12/13/2022
Patrick O. VERIFIED CUSTOMER
Thank you all for doing a great job. It’s much appreciated. All the best, Patrick
12/13/2022
Aaron T. VERIFIED CUSTOMER
Well done
12/10/2022
Shane L. VERIFIED CUSTOMER
Very timely today getting back w us and taking care of my sons truck
12/10/2022
Ted F. VERIFIED CUSTOMER
Kind and professional. Thank you Carl
12/9/2022
Alissa W. VERIFIED CUSTOMER
Richard is awesome and provides great service!
12/9/2022
Michael G. VERIFIED CUSTOMER
Excellent service treated with respect. Will utilize your facility again.
12/9/2022
Valorie W. VERIFIED CUSTOMER
I’ve been coming there forever— maybe 30 years?
I am always satisfied. Thanks.
12/9/2022
Jason W. VERIFIED CUSTOMER
Carl was super on top of the help and responsiveness I needed. Very grateful, thanks Carl!
12/8/2022
William B. VERIFIED CUSTOMER
Carl is extremely customer friendly and outgoing. The type of service manager you want to have. I will continue to use Fon Wood Toyota as the dealer to service our vehicle.
12/4/2022
Margaret H. VERIFIED CUSTOMER
This is question three….
12/3/2022
James C. VERIFIED CUSTOMER
Always excellent service.
12/1/2022
Katherine K. VERIFIED CUSTOMER
Carl was clear about the work and provided all the services requested.
12/1/2022
Victoria T. VERIFIED CUSTOMER
Carl was very kind and helpful! Top notch customer service! I will definitely be returning for any service I may need for my Toyota Prius!
12/1/2022
Gina S. VERIFIED CUSTOMER
Always good service at Don Wood. Carl is great!
12/1/2022
Chao L. VERIFIED CUSTOMER
Thank you Carl for your great service!
11/30/2022
Suette A. VERIFIED CUSTOMER
Always satisfied with this Toyota service. Especially thankful for the extra help I needed today.
11/29/2022
Marianne P. VERIFIED CUSTOMER
Always great service! Thank you!
11/27/2022
Kent S. VERIFIED CUSTOMER
Carl is very friendly and is always helpful!
11/22/2022
Sam L. VERIFIED CUSTOMER
I have had my vehicle serviced twice and device has been top notch