Springhill Toyota Auto Repair Service

Online paying wasn’t as smooth as it should have been.

Service adviser needs more training or information about services loyalty customer, I am not satisfied service department , about my vehicle I gets serviced my SUV RAV4,I Purchased 4/18, when I brought the vehicle, I am so happy with products I purchased , because I was brought 3 vehicle from TOYOTA , as far sales service is excellent , now I own the vehicle under my name , I brought this vehicle for my spouse , she operated the vehicle , most every days short distance from home to work about 2 miles down the road , so I should read the book came with vehicle, about oil change and tire rotation , I DID NOT READ I just find out later on , When I brought the vehicle I asked the sales men , he said your vehicle have 2 years free oils change , That all I remember , TIME GO BYE, I don’t operate the vehicle , some time check oil and tires psi, Times go bye , 8 months later i schedule get service , make Appointment to get service , I cam the TOYOTA Dealership at SPRING HILL at government blvd , i brought the vehicle there get service , I waited for 21/2 Hours to get Oil change and tires rotation , when the vehicle is done , then take too car wash and bring upfront , THE vehicle ready for customers to take home , my RAV4 first 6 months for oil change and tires rotation , which ever comes FIRST , Talks to advise or the front desk get the service , when Service person tell me my vehicle ready , I am so happy to get home , when I getting the paper worked , they did not change oil of my SUV , BECAUSE advice said my SUV did not reached 10000 miles , so I am not satisfied the service ,I TALK TO ADVISE NO NAME , I DEMAND GET OIL , what you think I go get oil change and Tires rotation , for waiting 2 1/2 hours . Then get tires rotation only , I think advise out of the MIND , so now I got oil change , when the vehicle done , service person lets me know the vehicle ready , I asked ADVISE WHY THEY DO NOT CHANGE OIL AND TIRES ROTATION FOR SAME TIME , ADVISE SAID , the vehicle not reached 100000 miles , the vehicle should get FIRST oil change and tires rotation , come back another 6 months to get TIRES ROTATION ONLY , IF THE VEHICLE NOT REACHED 10000 MILES, if it does the change oil too , noticed 2 years 2 OIL CHANGE , 4 TIRES ROTATION , in my case , SECOND SERVICE OIL CHANGE AND TIRES ROTATION , the vehicle not reached 20000 miles , they did not change oil , TIRES ROTATION ONLY , AT THIS POINT I AM NOT SECOND SATISFIED , THAT ABOUT IS REMEMBERED I PURCHASED 3 TOYOTA VEHICLE AT THIS DEALERSHIP I DO NOT HAVE PROBLEMS FIRST 2 VEHICLE I OWNED , ONLY THIS VEHICLE 2018 RAV4 , WHEN I PURCHASED THE VEHICLE , I brought 2 oils change and 4 TIRES ROTATION , I paid for the BUT I DO NOT REMEMBER , TOYOTA DEALERSHIP HAD THE INFORMATION , THEY NOT IMFOR ME ABOUT IT , UNTIL I GET SECOND SERVICE , NOW I KNOWING I GOT 2 OILS CHANGE AND 4 TIRES ROTATION AT ANY TIME I WISH , ALL THAT GOING ON I QUESTION MYSELF SHOULD I CONTINUE DOING BUSINESS WITH TOYOTA AT THIS LOCATION OR DEFERENT PRODUCED???? 02/03/2021 APPOINTMENT GET OIL CHANGE AND TIRES ROTATION , so far so go , QUESTION ABOUT FREE 2 OILS CHANGE AND TIRES ROTATION ? Came and talked to advise . He said I have to pay for the service , I WAS MAD ???? , I asked advise , WHY , he say my vehicle OVER 2 YEARS , but THE FRONT DESK AT TOYOTA CALL ME AND IMFOR , saying I have 2 free oil change and 4 tires rotation , at this DEALERSHIP NOT COMMUNICATION INFORMATION ON THE SAME PAGE ? Or computer need updates ? I came talked to service manager . HE so helpful , EXPLAINING 2 YEARS OIL CHANGE AND TIRES ROTATION first 6 months oil change and tires rotation , 12 months tires rotation ONLY, 18 months oil change and tires rotation , 24 months oil change and tires rotation , that is , I WONDER WHY ADVISE DID DO THAT , he knows he doesn’t do it or this DEALERSHIP DO NOT WANT TO DO IT ??? VEHICLE OWNER LIKE MYSELF , DRIVING SHORT DISTANCE CANNOT REACH THE MILEAGES , SO BASE ON 2 YEARS OR 24 MONTHS WHICH EVER COME FIRST . 10000 MILES LIKE MY VEHICLE CURRENT RIGHT NOW 014500 MILES , IF I BASE ON MILEAGE OR 24 MONTHS WHICH EVER COME FIRST , I losing 1 oil change , FIRST 3 WEEKS I got the nail on my tire , my brother plugged in , at the time I be out the town , When I get back , I forgot about it UNTIL MY WIFE MENTIONED ABOUT IT , SCHEDULED APPOINTMENT TO TOYOTA DEALERSHIP GET OIL CHANGE AND TIRES , then asked advise about tire repair , ROTATION THE TIRES AND CHECK IT OUT , I TALKED TO ADVISE TELL TECHNICIAN OR MECHANIC TO LOOK AT , I LIKE TO PACHE IN SIDE , HE CHARGE $18.95 FOR THE PACHE , I AM OK WITH THAT , he said as long as the plug in center of the TIRE , he makes a comment the i brother plugged in can not be PACHE , I didn’t believe that , A FEW YEARS BACK I USE TO WORK ON THE TIRES SHOPS , I PACHE so many tires for customers , they have NO PROBLEM WITH IT , AS SAFETY CONCERN , no NAILS ON THE SIDE OF THE TIRES , TALKED TO SERVICE MANAGER , he will take care of it , THAHK YOU SO MUCH YOUR KNOWLEDGE AND HAVE CONVERSATION WITH CUSTOMERS , I WOULD LIKE TO DO BUSINESS WITH YOU , THANKS , I WOULD LIKE GET RESPONSE FOR METTER , if Dealership not respond I will contact corporation !!!!

She provided great customer service, very courteous

Jeff is the best

Mrs. Lisa was great!!!

Lisa was great to work with!

Excellent customer service.

Jeff always takes good care of us!

Was very pleased with the service and everyone was very nice@

Thank you for your Care...????

Very nice service

Completely satisfied she was great .assisted in every way.

Excellent and quick service

I

I paid to have my car detailed and they ran it through the car wash. It was still dirty I showed a young man by the name of Travis. I waited two and a half hours for a simple car wash when it was supposed to be detailed. I am really disappointed with the service I received this time around. I trust Toyota to give me the best car care every visit. They didn’t offer to refund my money . But the guy offered to do the auto butler on my next visit but I told him I get that free anyway. In short I was upset when I left there today. And now I was late for next appointment. Sirviria B

I was very happy with speed of service and courtesy of staff. Extra plus was the unexpected car wash! Thank you so much.!

Very good

THE SERVICE DEPARTMENT DID A GREAT JOB LIKE THE ALWAYS DO AND THAT IS ANOTHER REASON WHY I drive a Toyota.

Jeff is a great asset to Springhill Toyota and has always provide excellent service for me!!!

I am very unhappy with my experience today. I am completely unsure as to why I was assigned a different service manager than my usual manager,Jeff. I have been there for years and this is the first time I felt as though the manager had tried to take advantage of me. First,she had no idea I purchased my tires there. Tried to inform me I only purchased two until she actually did take a look at my history. To be quite honest, I am not sure my car even needed a water pump and what I had paid for. Completely unsatisfied with the manager. However, the lady at the register was nice and helpful as always. I can't understand why I was put with someone I've never used when I saw my usual people working. I'd love to see what was actually "broken " that cost me over $500!!