Alex is amazing!
We bought an Ascent with Devon and he was great too!
I will literally always buy Subaru as long as I have Alex to work with.
3/19/2024
Melodie D. VERIFIED CUSTOMER
The service was great but I do have a suggestion. A separate room for parents with children would be nice. That way toys and entertainment for the children could be provided. The waiting area was like a day care center. It took four hours for the repair of my car. Most of the time children were screaming and running around. My head was pounding and my nerves were shot. As I live 45 minutes from Rockwall it was not possible to drop my car off and leave. I called my husband a couple of times and he couldn’t believe the screaming. I even saw one little boy kick a showroom car. Quite an awful experience. The kids even ate all the treats that I see are provided in the commercials.
3/19/2024
Donald C. VERIFIED CUSTOMER
Great
3/19/2024
Beau G. VERIFIED CUSTOMER
Sandra makes this dealership worth returning. I have been over frustrated with the companies maintenance timing. If you wait, your car may be finished under 3 hours. If you require a loaner car due to not having the physical time to wait. Then you’re looking at an all day repair! I have experienced this on multiple occasions and I am only at 30,000 miles. If I continue to use this service department, it appears that I have an extended wait time for not taking up space in the lobby. When you do wait, you can rest assure sales reps and managers will circle you to view additional add ons! Super frustrating! I just want a service department hat does not up sale on products I do not require.
3/17/2024
Ronald M. VERIFIED CUSTOMER
Thanks for the great customer service and prompt repair of our Subaru.
3/16/2024
Patricia W. VERIFIED CUSTOMER
I learned so much this morning. Thank you!
3/15/2024
William B. VERIFIED CUSTOMER
Good service as always. Thanks!!
3/15/2024
David F. VERIFIED CUSTOMER
Completely satisfied with everything as usual!!! Love that I can always depend on good service????
3/15/2024
Evan B. VERIFIED CUSTOMER
Great experience! I appreciate the multipoint inspection, honest assessment, and the explanations.
3/14/2024
Richard S. VERIFIED CUSTOMER
Always friendly
3/13/2024
Jan B. VERIFIED CUSTOMER
Service Tech Heather is a AA + for customer service
3/13/2024
Gaetano P. VERIFIED CUSTOMER
Make a last minute appt for an oil change. Was in and out in 30 minutes. Vehicle was washed as well.
Alex is awesome. Such a good guy and an asset to Subaru
3/12/2024
Glyn C. VERIFIED CUSTOMER
In June I might look at trading.
Jesus, my service writer was Super. He went the extra mike to help with my cel fon and car.
GlynC