Always appreciative of the friendly staff and well-appointed waiting room (even when I didn’t take advantage of the beverages or snacks provided…just knowing they were available was appreciated).
12/13/2023
Carolyn E. VERIFIED CUSTOMER
Prompt, thorough. Could not ask for more.
12/13/2023
Miriam A. VERIFIED CUSTOMER
Jesus is always so sweet & kind. He has the best customer service skills! Love visiting the service department cause I know he’s gonna take good care of his clients.Keep up the good work Jesus, you’re a bright light to people this holiday season! :)
12/13/2023
Regina L. VERIFIED CUSTOMER
I loved the customer service received at Norm Reeves Service Center today. Jesus Herrera took such good care of me by communicating the 21 point check to me, greeting me with his million dollar smile, and even went a step further by answering my questions and demonstrating how to accomplish this. I am grateful for the wonderful treatment and service. I highly recommend Norm Reeves Subaru. Thank you for your kindness and support.
12/13/2023
Alfred S. VERIFIED CUSTOMER
At this point, the only reason we come to the dealership is because of the service department! Both Heather Trammell this morning and the young lady and gentleman that checked us out this afternoon, were all friendly, professional and positive employees!!! They should train your sales and management team how to treat and take care of your customers!!! I’ve been in customer service for 53 years! If my wife decides to purchase another Subaru, unless something changes in sales dept. we’ll probably purchase elsewhere but still utilize the service department! The service department deserves 6 out of a 5 star rating!!! I hope they receive this recognition!!!
12/13/2023
Sam W. VERIFIED CUSTOMER
Alex Shuster provides a level of service that is beyond excellent. He does whatever it takes to solve problems with the vehicle and communicates consistently, clearly, and respectfully. I cannot say enough good things about Alex. Really impressive.
12/12/2023
Franklin F. VERIFIED CUSTOMER
None
12/12/2023
Bobby D. VERIFIED CUSTOMER
Couldn’t have been better Service department rocks
12/10/2023
A Dale. VERIFIED CUSTOMER
Experience was very pleasurable
12/7/2023
Jonathan B. VERIFIED CUSTOMER
The car wash was lacking … I think the brushes must be missing a lot of bristles
12/5/2023
Reza S. VERIFIED CUSTOMER
Alex was very helpful and transparent.
12/5/2023
Ody P. VERIFIED CUSTOMER
Will be in the shop tamara for another crack at fixing the problem
Ciao
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12/4/2023
Michael M. VERIFIED CUSTOMER
Jesus kept me up to date on the progress of my service. Good job. No issues to report.
12/2/2023
Pam B. VERIFIED CUSTOMER
Stop
12/2/2023
Ryan H. VERIFIED CUSTOMER
Service advisor was great!
12/2/2023
Joe S. VERIFIED CUSTOMER
Great service done quickly and no hassles!
12/1/2023
Rob T. VERIFIED CUSTOMER
Cool
12/1/2023
Wiliam F. VERIFIED CUSTOMER
Sent my car in for the ac fan motor to be replaced and also have the drive line looked over. Got the car back and the clutch is slipping in all gears and un drivable.
Hands down the worst service I've had ever from any dealership. Car was dirty when we got it back and half the work was not completed.
12/1/2023
Daniel C. VERIFIED CUSTOMER
Sandra was great! Thank you for your kindness, friendly attitude & professionalism.