Norm Reeves Subaru Superstore Rockwall Auto Repair Service

Good experience

Great service

I didn’t receive a car wash after the oil change, I thought I would get one after each service…

Mario V. & THE ENTIRE SERVICE DEPARTMENT ARE THE BEST.?? ?? ?? ?? ?? NEVER HAVE I RECEIVED SUCH GREAT HELP, CARE AND KONDNESSNFROM A SERVICE DEPARTMENT

The employees were all plenty friendly, but the service itself and customer experience needs improvement. - When I first called the woman who answered seemed very unkowledgeable regarding the service department and never called back - When I called back I was connected to Alex who was very helpful and quoted me $150 - When I arrived Jose helped me. He was plenty friendly, but there were dirty dishes and leftover food at his desk and therefore gnats everywhere. He also told me they may charge $159-169. 10$-20$ more based on cleaning required, no big deal. - My vehicle was with the service department for 12 hours for a detail with a scheduled appointment. - The detail seemed like they did the bare minimum. Just vaccumed and ran the outside through a car wash. The middle console, under the seats, and any cracks and crevices remained untouched. It was a pretty bad job. - Jose, even though friendly, called EOD on the first day (Thursday) and was super unprofessional. He tried to convince me not to pick up Friday with another service provider because as he reiterated several times it was his day off. Does the service desk work off commissions? Does your system and process not allow other service techs to help a customer? - The following day they never called to update me on the vehicle. I had to call and ask. - Upon pickup I was charged $190. $40 more than originally quoted with 0 explanation and a halfway complete job. This was a really terrible experience. So many small things could be implemented or changed for this to have been a totally different customer experience. Thank you for the opportunity to leave feedback.

As always great service and great staff!!

Are deeply proud that Norm Reeves employed are so knowledgeable and kind. Would recommend this dealership to anyone

I am driving more, much more than the average driver this year. I have had frequent oil changes/tire purchase/safety inspections. Your service wtiters and mechanics have done a very great job of keeping me satisfied. I usually have one or two pesky questions about the features that they always cheerfully answer. I can heartily recommend the dealership in the sales process, and the follow up service process 100%. Chris and the other folks are always very friendly and helpful. Nicely done.

Wonderful service

Everyone is so great and wonderful! Definitely will never go any where else.

It was a very good experience. Sandra was great. She kept me informed about everything. Very good Service Department. Big thanks to Sandra.

The service rep was unprofessional and rude. I’ve never had a poor experience with your location until today.

I wasn’t contacted regarding my car. I had to call in and found out that my service rep was off. That is fine but feel like that is a gap if there isn’t someone contacting customers. Then I get a text on Friday that my car is ready to be picked up only to find out today that it’s not and had only just been diagnosed. And the part isn’t available until Oct 5th. You have had my car since Tuesday! I’m rethinking having my car maintenance done by this Subaru location since this is the third time I’ve had it in for this battery issue.

Great service great team

Very friendly, great communication and service

Service has always been great. LOANER car excellent. SANDRA G,very helpful.

Worst service and treatment ever. Jesus is so unprofessional I have a lot to discuss with the manager !!!!!

Jesus was very polite and easy to work with. He kept me informed throughout the repair process.

Happy

Good service