Great service and quick. Everyone is so friendly and professional. They listen to what you say and will find the answer.
12/13/2022
Erin V. VERIFIED CUSTOMER
Excellent service today. I must have been mistaken and thought I was told you were open till 4 and I had to be there before 3, but it was 3 and 2. I showed up at 2:20 and your team still took me in for a quick service and even gave me new wipers under warranty! The waiting area was nice and stocked with snacks for my 7 year old and comfortable my 5 year old to fall asleep! ???? ha ha Thank you again!
12/11/2022
Dennis H. VERIFIED CUSTOMER
Fast service
12/10/2022
Richard S. VERIFIED CUSTOMER
Excellent service!
12/10/2022
Tosha M. VERIFIED CUSTOMER
Always a pleasure
12/8/2022
Ronald T. VERIFIED CUSTOMER
Came in for 36K mile maintenance. Was told brake fluid was rated “yellow” on the inspection report and would need attention soon. Just had brake fluid flush at Norm Reeves at 32K miles, so questioned the inspection; was told the tech did not inspect the fluid but rated it yellow because there was dirt on the reservoir (everything under the hood has dust on it). Inspection report also coded engine air filter as “yellow”. This was also just replaced at 32K, so checked it myself when I got home and it is very clean as expected. The inspection report says brakes are 10/10 in front and 8/8 in rear. 32K inspection report showed brakes at 9/9 front and 7/7 rear… given the results on the brake fluid and air filter, I doubt the brakes were even measured this time, probably just looked at and estimated (or measurements were performed in a hurry, either way the brakes did not grow over the last 4,000 miles). This is not the service I am used to receiving at this shop; I’m not sure I can trust that I’m getting accurate information and recommendations about my Forester.
12/7/2022
Mike M. VERIFIED CUSTOMER
Quick clean shop and nice customer service area.
12/6/2022
Luther R. VERIFIED CUSTOMER
Very impressed with the customer service provided by the Service Advisor “Chris”.
Thanks,
Luther R
12/6/2022
Michael M. VERIFIED CUSTOMER
Service was quick and reasonably priced. I do have one minor issue to discuss with service advisor whom I have e-mailed. Nothing major.
12/4/2022
Keisha W. VERIFIED CUSTOMER
From the beginning, I’ve told the staff that I was registered into a warranty plan. Needed to bring in my vehicle for a tire replacement, and I thought that my max payment would be $50 based on the finance agreement. Got there and was quoted 225 per tire with the possibility of needing alln4 changed based on ware. Given that I was using a doughnut, I went in anyway. They charged me for the service, luckily only 1 tire. I had to insist they review my agreement, and it turned out that I was actually covered. No change necessary. My upset is that they charged me for the replacement, but on my request for a review, had to reimburse. Bottom line not as seamless as expected. And if I didn’t push, I would have had an unnecessary charge.
12/4/2022
John R. VERIFIED CUSTOMER
Alex is the BEST!!!
12/3/2022
Jennifer C. VERIFIED CUSTOMER
Thanks for your help
12/3/2022
Kevin M. VERIFIED CUSTOMER
April was great. Pleasant, courteous and knowledgeable.
12/3/2022
Amber K. VERIFIED CUSTOMER
Great and friendly service.
12/3/2022
Diana M. VERIFIED CUSTOMER
Alex was so helpful and accommodating. 10/10 service from everyone.
12/1/2022
Michael H. VERIFIED CUSTOMER
Karina was great as usual. Overall the experience was great.
12/1/2022
Patricia W. VERIFIED CUSTOMER
They found the origin of the strange noise and fixed it. I was kept informed and am very happy with the results. They also made me aware of another issue and assured me that I can address it after the first of the year. Very happy with the service and the attentiveness of the service representative.
11/30/2022
Leyla B. VERIFIED CUSTOMER
Amazing service! This dealership and everyone working here is incredibly friendly, knowledgeable, accommodating, helpful, and honest. I've never had a bad experience at any subaru dealership but this on is still above the rest.
11/30/2022
Lisa Y. VERIFIED CUSTOMER
I have been very pleased with Alex Schuster and the service crew. I have an older Forester that has needed quite a bit of work in the past 3 months. I feel confident that the work will be done well and that I am being treated very fairly regarding cost. Thank you!