I had a great experience with Chris and Alex. They were professional, courteous and friendly. I believe Norm Reeves Subaru has made a new customer.
10/9/2022
Lindsey B. VERIFIED CUSTOMER
Always great working with Karina!
10/7/2022
Mike B. VERIFIED CUSTOMER
No complaints
10/7/2022
Marie C. VERIFIED CUSTOMER
Reliable and true to their words. Service is phenomenal. I didn’t feel Chris sold me any work order that my car don’t need at the time although suggested for the next service. Answered questions promptly.
Thank you. And keep up the good work.
10/6/2022
Patricia C. VERIFIED CUSTOMER
Karina was very professional & informative. The service people resolved my problem of mildew, even though it took 3 trips. I feel they did their best in each visit, then something else was discovered then resolved. Excellent reaponses!
10/5/2022
Cynthia N. VERIFIED CUSTOMER
I had an appointment. There were other cars in front of me. They not all had appointments at the same time obviously.
Two oil changes ago I needed new tires per service writer. One prior to this appointment my tires were good. Now they are in serious shape. There is absolutely no consistency in inspections. My windshield wipers were also worn out. My car stays in the garage. I was courtesy given replacement. I appreciate that
10/5/2022
Heath J. VERIFIED CUSTOMER
Alex is the best service tech I’ve ever dealt with. He is friendly, thorough, and always knows the answer. Hold onto him. He’s good.
10/5/2022
Pablo C. VERIFIED CUSTOMER
Excellent customer service and incredibly friendly staff.
10/1/2022
Integra B. VERIFIED CUSTOMER
Great service excellent communication. Asked for an alignment, and was given two separate sheets detailing the before and after information on the vehicles toe, camber, and caster. The rep I talked to even threw my car on a lift before I left to discuss a few solutions on small issues that I didn't notice before had without trying to upsell anything because they knew it was work I am capable of doing myself. Second time I've come in after having the techs do a full fluid swap on everything in my vehicle. I will only come back to Norm Reeves for my vehicle now. And I even bought my Toyota GT86 from Toyota of Rockwall.
9/30/2022
Paul C. VERIFIED CUSTOMER
Quick and efficient
9/29/2022
Armando D. VERIFIED CUSTOMER
Always 100% Satisfied.
9/28/2022
Mike P. VERIFIED CUSTOMER
We really liked this location. Karina was very helpful.
9/28/2022
Lisa B. VERIFIED CUSTOMER
Kindness, courtesy accompany very good service & prompt attentiveness during the service process. Win, win, win for the customer
9/27/2022
Thingal M. VERIFIED CUSTOMER
Thank you for addressing my concerns
9/27/2022
Patricia B. VERIFIED CUSTOMER
Alex was professional and informative as always. Thank you for your service.
9/25/2022
Randall S. VERIFIED CUSTOMER
Extra thanks to Karina! Just came in to pick up my license and noticed an empty service bay. She got me in for an oil change super fast. Much appreciated
9/25/2022
Domingo L. VERIFIED CUSTOMER
Thank you!!
9/24/2022
Jason L. VERIFIED CUSTOMER
Chris is great and will keep you informed about your vehicle throughout your service experience :-)